Registration Specialist - Emergency Department

Lehigh Valley Hospital; Gilbertsville (PA); On-site; USD 21,000 - 30,000; Full time

Job summary

Lehigh Valley Health Network is seeking a Patient Registration Specialist to coordinate all aspects of patient registration, verify insurance, and schedule appointments. You will conduct interviews by phone and in person to collect demographics and financial information, ensuring accurate data for billing and care access.

In a busy emergency department setting, you will educate patients about financial responsibilities and assist with scheduling while maintaining a welcoming, efficient patient

Qualifications

• High School Diploma or GED required.
• 1 year of customer service or healthcare experience.
• Proficient computer and typing skills.
• Ability to interact with a diverse patient base, including emergency visitors.
• Must pass required training within two attempts or fewer.
• Adaptable to changing volumes and priorities; manage time effectively.
• Stay calm and professional in a busy, high-stress environment.
• Respond quickly in critical situations with sound judgment.

Responsibilities

• Interviews patients by phone or in person to collect demographic, insurance, and other information.
• Guides patients through registration to ensure a positive experience.
• Verifies referring providers' orders and obtains updated orders if needed.
• Scans insurance cards, prescriptions, IDs, and required forms accurately.
• Obtains signatures to ensure timely reimbursement and informs patients about service consents.
• Determines patient financial responsibility and directs to financial counseling when necessary.
• Reviews daily schedule for conflicts and coordinates with staff to resolve issues.
• Maintains strict compliance with registration accuracy.

Skills

Customer service

Healthcare environment

Computer proficiency

Typing

Interpersonal communication

Education

High School Diploma/GED

Associate's degree (preferred)

Tools

Electronic health records

Job description

Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary

Coordinates all aspects of patient registration, insurance verification, and scheduling of patients accurately. Conducts patient interviews by phone and in-person for the purpose of establishing an account by gathering demographic, insurance, and clinical information to ensure appropriate patient scheduling and optimal financial clearance. Works in an emergency department which encompasses varying levels of patient care. Educates patients regarding financial responsibilities and collects out of pocket fees.

Job Duties

• Interviews patients using open-ended questions to obtain pertinent demographic, insurance (referral/authorization), and other information.
• Engages patients throughout the registration process to create a welcoming and positive patient experience whether in person or via phone.
• Ensures referring providers' orders are complete and match the appointment scheduled. Obtains a new order prior to test/treatment if order is incomplete or inaccurate.
• Scans insurance cards, scripts, patient identification, and all pertinent documentation including regulatory forms accurately.
• Secures signatures to ensure timely reimbursement, which includes consents signed specific to service(s) being rendered.
• Determines and collects patient financial liability and creates estimates, if applicable. Refers patients to financial resources as needed for assistance with financial counseling.
• Reviews daily schedule and identifies potential scheduling conflicts affecting department flow and confers with colleagues and providers for a resolution.
• Maintains compliance with registration accuracy.

Minimum Qualifications

• High School Diploma/GED
• 1 year Customer service or
• 1 year Healthcare environment such as a hospital and/or physician office
• Computer and typing proficiency.
• Must be able to interact with a diverse customer base, including those seeking emergency services or treatment due to an accident or illness.
• Must successfully pass the required training in two attempts or less.
• Must adapt to change in volumes and demands positively and professionally effectively managing time and prioritizing tasks.
• Remains calm and resilient in a noisy, high-stress environment.
• Must react quickly in critical situations utilizing critical thinking skills.

Preferred Qualifications

• Associate's Degree Health care or related field
• 2 years registration/insurance verification in a health care setting
• Knowledge of medical terminology.
• Bi-lingual - Spanish/English.

Physical Demands

Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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