Registration Specialist

RAYUS Radiology; Menomonee Falls (WI); On-site; USD 21,000 - 30,000; Full time

Job summary

RAYUS Radiology in Wisconsin is seeking a Registration Specialist to join our team. You will greet patients, register demographics, process copays and payment plans, and coordinate with technologists to ensure a smooth patient flow.

This full-time role requires 1-2 years of customer service, basic Microsoft Office skills, and the ability to work Monday–Friday, 8:30am–8:00pm with occasional weekends. Join a team focused on delivering excellence in patient care and supporting referring providers

Qualifications

• High school diploma or equivalent.
• 1–2 years of customer service experience.
• Proficient with computer systems and typing.
• Working knowledge of Microsoft Office.
• Careful with patient data and privacy.

Responsibilities

• Greet and register patients for imaging services, collect demographic data and copays.
• Verify insurance information and assist with pre-certifications as needed.
• Schedule appointments and coordinate with referring physicians and center staff.
• Faxes and routes reports, maintains front office and assists with daily tasks.
• Provide excellent customer service and support to patients and providers.

Skills

Customer service

Typing

Bilingual

Medical terminology

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

RAYUS now offers DailyPay! Work today, get paid today!

RAYUS Radiology is looking for a Registration Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Registration Specialist, you will be responsible for providing services to patients and referring professionals by greeting and registering patients in a cheerful, professional, and sincere manner, and performing other duties as assigned. This is a Full-Time position working Monday to Friday, 8:30am-8:00pm, and 5 weekends per year.

ESSENTIAL DUTIES AND RESPONSIBLITIES:

(75%) Registration

• Greets and checks-in patients scheduled for imaging services; registers demographic information and processes payment plans and copays with patients
• Fields calls appropriately for center associates
• Calls patients to confirm upcoming appointments
• Acts as liaison between technologists and the patients waiting for exams and relays messages regarding scanner status and other clinic information
• Maintains front office lobby area by straightening magazines, organizing coffee supplies, and assisting with general office clean up
• Prepares paperwork for daily and upcoming appointments
• Faxes reports, billing requests, and medical release forms to referring offices as requested
• Works closely with technologists to ensure patients have a smooth transition between the front office and technical areas

(10%) Insurance

• Verifies patient's insurance
• Pre-certifies all exams with patient's insurance company
• Obtains insurance authorization
• Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
• Handles release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines

(10%) Scheduling

• Arranges transportation, interpreters, and hotel accommodations for patients when appropriate
• Enters and submits patient exam orders
• Verifies orders match exam schedules
• Schedules referrals and ensures proper authorizations are obtained
• Schedules walk-in patients
• Processes requests for image orders and CDs from referring physicians and patients
• Maintains an up-to-date and accurate database on all current and potential referring physicians

(5%) Completes other duties as assigned

Required:

• High school graduate or equivalent
• Working knowledge of Microsoft Office
• 1-2 years customer service experience
• Proficient with using computer systems and typing

Preferred:

• Previous medical office experience
• Medical terminology and office background
• Insurance knowledge
• Bilingual

RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.

We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.

We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all www.rayusradiology.com/careers.

DailyPay implementation is contingent upon initial set-up period.