Registration Specialist

sfmc; Jackson (MO); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Total Rewards

Job summary

Saint Francis Healthcare System is seeking a Registration Specialist to handle check-in, preregistration, registration, preadmission, and admission activities. You will collect demographic data, verify insurance information, obtain signatures, and support billing and patient communications to ensure compliant, timely reimbursement.

The role emphasizes accurate data collection, HIPAA compliance, and strong customer service as part of a mission-driven healthcare system.

Qualifications

• High school diploma or equivalent required.
• Two years of experience in business, billing, or healthcare scheduling/registration/admissions preferred.
• Proficient computer use and professional communication.

Responsibilities

• Check-in and registration of patients with complete demographic information.
• Obtain insurance information, verify eligibility, collect co-pays, and process payments as needed.
• Execute preregistration, preadmission, and admissions paperwork and scanning into medical records.
• Answer phones, fax, scan, and support scheduling and referrals as directed by the manager.
• Maintain system work queues and ensure a smooth, timely patient flow for reimbursement.

Skills

Customer service

Computer literacy

Data entry

Education

High School Diploma or equivalent

Job description

JOB SUMMARY

The Registration Specialist is responsible for check-in, preregistration, registration, preadmission, and admission. These functions include but are not limited to obtaining accurate and thorough demographic information, responsibility for adhering to compliance with CMS, government payors, commercial and third party payors, EMTALA, and The Joint Commission rules and regulations and ensuring compliance, requirements, benefit verification, preauthorization requirements, signatures on consent for treatment, co-pay collection and other payments on previous balances, obtaining information, pictures and signature on HIPAA forms, issuing Medicare/Tricare Important Messages and Patient Rights and Responsibilities. The Registration Specialist is goal-oriented and makes decisions based on the worth and success of each individual involved in the Revenue Cycle.

• Responsible for obtaining photo ID, insurance cards, signed forms and orders (when applicable) and scanning into the medical record at the time of registration/admission.
• Responsible for working and maintaining system work queues.
• This position will also require answering the telephone, faxing, scanning, DPMs, and various other duties assigned by the manager.
• This individual will be crossed trained with the System Scheduling, Authorization, & Referrals to assist as needed.
• Works closely with other personnel to ensure a smooth, timely flow of patients and information to maximize reimbursement for services.
• Promotes harmonious and efficient intra and inter departmental relationships and delivers quality customer service.
• Adheres to the Mission, Vision, Values and Philosophy of the department and Saint Francis Healthcare System.
• Constantly works with and maintains restricted or confidential information from many sources within the Healthcare System.
• Any and all duties as assigned by the Supervisor, Manager.

JOB DETAILS AND REQUIREMENTS

Shift: Monday-Friday 10:30am-7:00pm

Education:
High School Diploma or equivalent required

Certification & Licensures:
N/A

Experience:
Two years of experience in a business, billing, or healthcare scheduling/registration/admissions setting preferred.
Ability to proficiently utilize a computer and software programs is essential.
Must maintain a professional and courteous manners in dealing with customers and staff in all manners of communication.
Must demonstrate appropriate and timely independent judgment.

ADDITIONAL INFORMATION

Why Work at Saint Francis?

Saint Francis Healthcare System began in 1875 when three courageous Franciscan Sisters answered a call to care for those in need. What started as a 12-bed hospital has grown into the region's leading healthcare system-recognized nationally for exceptional quality, safety, and patient experience.

Today, Saint Francis serves more than 715,000 people across five states. With a 306-bed Medical Center, nearly 3,000 team members, and over 300 providers, Saint Francis is not only the largest healthcare system between St. Louis and Memphis-it's a powerful economic anchor for the communities it serves.

You'll find more than 50 specialties, the region's only Level III Emergency and Trauma Center, and southeast Missouri's first Level III NICU. The system's employed physician group, Saint Francis Medical Partners, supports more than 40 outreach clinics and 70% of the area's primary care providers.

A Mission That Matters

At Saint Francis, you're not just doing a job - you're part of a Catholic healing ministry rooted in compassion, dignity, and service. Every action is inspired by a commitment to honor human life and care for every person who walks through the doors.

Mission

To provide a ministry of healing, wellness, quality, and love inspired by our faith in Jesus Christ.

Vision

To be a leading Catholic healthcare system that celebrates and protects the gift of life by providing exceptional patient outcomes in quality, safety, access and value.

Values You Can Feel Every Day

• Integrity: Doing what's right, even when no one is watching
• Stewardship: Managing resources wisely for the future
• Faith: Believing in a purpose greater than ourselves
• Hope: Lifting up those who feel discouraged
• Joy: Serving others with a grateful, happy heart
• Compassion: Seeing others through Christ's eyes
• Excellence: Always striving to be the best
• Dignity: Respecting human life from beginning to end

If You're Looking to Make a True Impact...

Saint Francis offers a workplace where your work has purpose, your team feels like family, and your contributions support a mission that has been changing lives for more than 150 years.

Total Rewards

Our most important asset is our colleagues. That's why Saint Francis Healthcare System offers a comprehensive benefits program to meet all your needs. Colleagues working at least 24 hours per week will have access to our Total Rewards package as outlined below.