Registration Specialist

AdventHealth; Glendale Heights (IL); On-site; USD 25,000 - 40,000; Part time

Job summary

UChicago Medicine AdventHealth in Glendale Heights, IL is seeking a Part-Time Customer Service / Revenue Cycle Assistant to support patient access, billing and scheduling. You will handle Medicare compliance reviews, verify insurance, register patients, and provide courteous service during night shifts from 9pm to 10:30pm on weekends and holidays.

Ideal candidates have a High School diploma (Associate preferred), 1+ years in customer service, familiarity with EMR systems and HIPAA, bilingual

Qualifications

• High school diploma required; associate degree preferred.
• Minimum 1 year in customer service, preferably in healthcare.
• Knowledge of Medicare/insurance processes.
• Bilingual English/Spanish is a plus.
• Able to learn and use EMR and insurance systems.

Responsibilities

• Perform Medicare compliance reviews and issue ABNs as needed.
• Create estimates for patient financial responsibility and collect payments or set up payment plans.
• Coordinate with utilization management for pre-authorization issues.
• Verify insurance eligibility and obtain pre-authorizations within established timeframes.
• Register patients for all services and ensure accurate records; minimize duplication of medical records.
• Provide coverage for PBX (Switchboard) and perform cashiering duties.
• Maintain excellent customer service and document all patient and insurer communications.

Skills

Customer service

Communication skills

HIPAA knowledge

Multitasking

EMR system proficiency

Education

Associate degree - preferred

High School diploma or equivalent - required

Tools

Microsoft Office

Data entry

EMR system

Job description

Our Promise To You

Joining UChicago Medicine AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. UChicago Medicine AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Part time

Shift

Night (United States of America)

Address

701 WINTHROP AVE

City

GLENDALE HEIGHTS

State

Illinois

Postal Code

60139

Job Description

Schedule: Part-Time (20 hours,) every other weekends and holidays, shifts start times will vary from 9pm to 10:30 pm. 8 hour shifts Performs Medicare compliance reviews and issues Advance Beneficiary Notices of Noncoverage as needed. Creates accurate estimates for patient financial responsibility and collects payments or establishes payment plans. Coordinates with utilization management staff for pre-authorization issues and ensures patients have necessary logistical information. Contacts insurance companies to verify eligibility and benefits, and obtains pre-authorizations within established timeframes. Registers patients for all services, ensuring accuracy and minimizing duplication of medical records. Collects critical demographic information from patients and confirms insurance details. Provides timely and continual coverage of assigned work areas during scheduled shifts, arranging relief coverage as needed. Manages communication between clinical, ancillary, and consumer access departments to enhance the patient experience. Consistently provides excellent customer service, documenting all patient and insurance representative conversations, including payer decisions and payment arrangements. Attends department meetings and promotes positive dialogue within the team. Provides coverage for PBX (Switchboard) as needed, including answering phones and transferring calls. Performs cashiering functions such as collections and cash reconciliation accurately. Other duties as assigned.

Knowledge, Skills, And Abilities

• Mature judgement in dealing with patients, physicians, and insurance representatives
• Working knowledge of Microsoft programs and familiarity with database programs
• Ability to operate general office machines such as computer, fax machine, printer, and scanner
• Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion
• Ability to communicate professionally and effectively, both verbally and written
• Ability to adapt in ever-changing healthcare environment
• Ability to follow complex instructions and procedures, with a close attention to detail
• Adheres to government guidelines such as CMS, EMTALA, and HIPAA and corporate policies
• Understanding of HIPAA privacy rules and ability to use discretion when discussing patient-related information that is confidential in nature as needed to perform duties
• Knowledge of computer programs and electronic health record programs
• Basic knowledge of medical terminology
• Exposure to insurance benefits; ability to decipher insurance benefit information
• Bilingual – English/Spanish
• Experience in Customer Service related field
• Exceptional customer service skills
• Advanced understanding of insurance knowledge and benefits
• Advanced understanding of hospital electronic medical report (EMR) system
• Intermediate medical terminology

Education

• Associate [Preferred]
• High School Grad or Equiv [Required]

Work Experience

• 1+ customer service [Preferred]
• 1+ relevant healthcare [Preferred]
• 1+ revenue cycle [Preferred]

Licenses And Certifications

• Certified Healthcare Access Associate (CHAA) [Preferred]
• Certified Revenue Cycle Rep (CRCR) [Preferred]

Physical Requirements

Please click the link below to view work requirements. Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$18.17 - $29.06

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.