Registration Services Analyst (Administrative Analyst/Specialist Non-Exempt)

CSU; San Diego (CA); Hybrid; USD 54,000 - 78,000; Full time

Benefits offered by this job

Health Coverage

Education Support: CSU tuition waiver

CalPERS pension

Job summary

San Diego State University is seeking an analytical Registration Services Analyst to support the Registrar’s Office in accurate student records, diploma processing, and Title IV reporting. This role collaborates with students, faculty, and campus partners to ensure timely, compliant services.

The position emphasizes data analysis, process improvement, and responsive customer service within a university setting, with a potential hybrid schedule after training.

Qualifications

• Strong knowledge of administrative practices, policies, and procedures; ability to learn new processes quickly.
• Experience organizing projects, managing multiple priorities, and delivering accuracy in a busy setting.
• Sound judgment with the ability to interpret policies and decide appropriate actions.
• Ability to research information, analyze data, and make informed projections.
• Excellent written and verbal communication; ability to prepare clear reports.

Responsibilities

• Process petitions, enrollment transactions, record updates, transcripts with accuracy and confidentiality.
• Resolve complex registration and record issues, interpreting CSU, university, and federal policies.
• Guide students, faculty, and staff on registration procedures and enrollment requirements.
• Coordinate diploma ordering, name updates, and related processes with vendors and students.
• Support Title IV verification activities and federal financial aid compliance.

Skills

Analytical skills

Written & verbal communication

FERPA knowledge

Problem solving

Education

Bachelor's degree or equivalent experience

Job description

Position Summary

The Registration Services Analyst [Administrative Analyst/Specialist Non-Exempt] supports SDSU’s Registration Services operations by helping ensure accurate, timely, and compliant registration and student record services. Working with students, faculty, staff, and campus partners, this role handles complex registration and record issues, maintains the integrity of student information, coordinates undergraduate diploma processes, and supports federal Title IV reporting compliance requirements. The position is ideal for someone who enjoys problem-solving, working with data and systems, and providing responsive service in a collaborative university environment.

Key Responsibilities

• Support registration and student record services by processing petitions, enrollment transactions, record updates, certifications, transcripts, and other specialized requests while maintaining accuracy and confidentiality.
• Research and resolve complex registration and record issues, interpreting university, CSU, and federal policies and collaborating with campus partners when situations require additional analysis or coordination.
• Serve as a resource for students, faculty, and staff, providing clear guidance on registration procedures, enrollment requirements, student records, and time-sensitive or specialized circumstances.
• Coordinate diploma-related processes, including diploma ordering, reissues, name updates, returned diplomas, notarization requests, vendor coordination, and student inquiries.
• Coordinate Title IV engagement verification activities each term, including timelines, faculty outreach, roster monitoring, troubleshooting, and follow-up to support federal financial aid compliance.
• Analyze and validate student record and enrollment data utilizing complex reports and queries, identify discrepancies, and perform quality assurance to support accurate reporting and operational decision-making.
• Support regulatory and institutional reporting, including enrollment and degree reporting to external agencies, while monitoring changing requirements and helping ensure accurate, compliant student records.
• Contribute to continuous improvement by documenting procedures, evaluating workflows, identifying opportunities for greater efficiency, and collaborating with campus partners on effective solutions.

Why Join Us?

• Make a direct impact on the student experience by helping students navigate important registration, enrollment, diploma, and academic record processes.
• Build specialized expertise in higher education operations, student information systems, data analysis, and university and federal regulations.
• Take on meaningful, analytical work that combines problem-solving, customer service, compliance, and cross-campus collaboration.
• Work with a variety of campus partners across Registration Services, Financial Aid, academic departments, colleges, and other university offices.
• Help improve essential university processes through data analysis, quality assurance, reporting, and process improvement.
• Join the SDSU community and contribute to accurate, responsive services that support student success and the university’s academic mission.

As part of the California State University (CSU) system, San Diego State University helps power one of the largest and most impactful public university systems in the nation. See what it’s like to work at the CSU—watch our video and imagine your future here: Working at the CSU.

Position Information

• Full‑time, benefits eligible, permanent/probationary position.
• Position is designated non‑exempt under FLSA and is eligible for overtime compensation.
• Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.
• The role may be eligible for a hybrid telecommuting schedule of up to 2 days per week, following an initial training period requiring on‑site attendance.

Department Summary

Enrollment Services supports the student experience at San Diego State University from initial interest and admission through graduation. The division brings together key areas including Admissions, the Office of the Registrar, recruitment, strategic partnerships, enrollment communications, financial aid and scholarships, and student financial services to provide comprehensive enrollment support and advance the university’s enrollment goals.

As part of Enrollment Services, the Office of the Registrar provides essential academic and enrollment services to students, faculty, and the university community. The office oversees academic records, registration, class scheduling, degree requirements, transfer credit evaluation, and related academic policies. Through a dedicated team of professionals, the Office of the Registrar is committed to delivering accurate, timely, and student‑focused services that support academic progress and student success.

For more information regarding the Department of Enrollment Services, click here.

Education and Experience

Entry to this classification requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. This foundation would normally be obtained through a bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.

These qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience.

Key Qualifications

• Strong knowledge of administrative practices, policies, and procedures, with the ability to quickly learn and apply new processes and guidelines.
• Experience organizing projects, managing multiple priorities, and completing work accurately and efficiently in a busy environment.
• Sound judgment and independent decision‑making skills, with the ability to interpret policies and determine appropriate courses of action.
• Analytical skills to research information, interpret data, apply basic statistical techniques, and make accurate projections.
• Strong written and verbal communication skills, including the ability to prepare clear reports and present information effectively.
• Excellent interpersonal and customer service skills, with the ability to build collaborative relationships and serve as a trusted liaison across teams.
• Knowledge of FERPA and student privacy requirements, along with familiarity with CSU residency regulations and immigration classifications or the ability to develop expertise in these areas.
• Experience supporting students or diverse populations in a university, enrollment services, Registrar’s Office, or similar administrative setting is highly valued.

Compensation and Benefits

San Diego State University offers competitive compensation and a comprehensive benefits package designed to support your well‑being and professional growth.

Compensation: Salary is based on your experience, education, and qualifications, within the department’s budget and equity guidelines.

• CSU Classification Salary Range: $4,799.00–$6,992.00/month; hiring salary not expected to exceed $4,799.00/month.

Full Benefits Package Includes:

• Generous Time Off: 15 paid holidays, vacation, and sick leave.
• Retirement: CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.
• Health Coverage: Medical, dental, and vision options at low or no cost.
• Education Support: CSU tuition fee waiver for employees and eligible dependents.
• Optional Offerings: FlexCash, life and disability insurance, legal and pet plans.
• Campus & Community: Access to the library, campus events, employee groups, and volunteer and social activities.

Our benefits are a significant part of total compensation. Learn more at SDSU Benefits Overview.

SDSU Values

At SDSU, our diversity gives us power and benefits every single member of our community. Consistent with California law and federal civil rights laws, SDSU provides equal opportunity for all in education and employment. We encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. We strongly preserve the right to free expression and encourage difficult conversations that help lead to improved individual and community learning and cohesion.

At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs, and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university.

SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another.

Equal Opportunity and Excellence in Education and Employment

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, San Diego State University (SDSU) provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. SDSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti‑discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

SDSU is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At SDSU, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all.

Supplemental Information

The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full‑time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position.

SDSU is a smoke‑free campus. For more information, please click here.

Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Tyler Emery, [e-mail].

We will update this once we finish our intake meeting and post position!