Registration & Scheduling Specialist - Hamilton Family Medicine Associates

Beth Israel Lahey Health; Hamilton (MA); On-site; USD 27,552 - 35,817; Full time

Job summary

Beth Israel Lahey Health Hamilton Family Medicine Associates is seeking a Registration & Scheduling Specialist to register patients, collect co-pays, and update required information upon arrival. You will manage appointment statuses, schedule multiple visits, and communicate wait times to patients.

The role requires at least 1 year of high-volume customer service experience, strong communication, and proficient PC skills. AIDET-based patient interactions and MSPQ surveys are part of daily duties.

Qualifications

• High school diploma or equivalent required.
• A minimum of 1 year of experience in a high volume customer service related position.

Responsibilities

• Registers patients and collects co-payments with accuracy.
• Statuses appointments at check-in and ensures proper charge posting.
• Schedules appointments, confirms dates/times, and communicates wait times.
• Answers phones and assists patients using AIDET.
• Maintains professional patient flow and front desk operations.

Skills

Customer service

PC skills

Written and verbal communication

Multitasking

Education

High school diploma or equivalent

Job description

## Registration & Scheduling Specialist - Hamilton Family Medicine AssociatesApplylocations: Beth Israel Lahey Health Primary Care: Lahey hamilton LPCOtime type: Full timeposted on: Posted Todayjob requisition id: JR99033**When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.**Under general supervision of the department supervisor and/or manager, and following established procedures, performs a variety of tasks associated with the registration, scheduling, and collection of critical billing information for patients utilizing the clinic. Acts as a frontline representative of Lahey Health exercising the highest standards of customer service in all interactions with patients and staff.**Job Description:****Essential Duties & Responsibilities including but not limited to:**Registers all new and established outpatients upon arrival, verifying, collecting co-payments, and updating required information where needed. Is responsible for collecting and data-entering information with high degree of accuracy.Statuses all appointments at the time of check-in. Confirms that all appointments are statused by the end of the business day to ensure that all appointments may have appropriate charges posted. Enters all future appointment requests and indicates patient preferences or exclusions for dates and/or times. Schedules multiple appointments in the proper sequence and within appropriate time frames.Regularly rounds with patients in waiting areas and provides patients with status updates as they relate to appointment wait times and changes.Monitors patient waiting areas for cleanliness and appearance.Works collaboratively with the Access Center at LHMC to schedule patients and create access. Meets established department productivity standards.Floats to other areas as needed based on staffing and volume.Demonstrates efficiency in answering the phone and registering patients in-person utilizing AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You). Manages incoming calls professionally.Maintains a professional and courteous manner and provides communication in a manner consistent with customer satisfaction, service excellence strategies, and Lahey Standards of Behavior.Escalates questions/issues to appropriate resources in order to facilitate access and patient/provider satisfaction.Works on the scheduling work queues and recall lists by calling patients to set up appointments.Provide each patient with appropriate paperwork per clinic.Maintains flexibility by adjusting schedule to meet the needs of the department.Administers MSPQ Survey to all Medicare patients, in accordance with Medicare and Lahey Clinic guidelines.Minimum Qualifications: Education: High school diploma or equivalentLicensure, Certification & Registration: None Experience: A minimum of 1 year of experience in a high volume customer service related position.Skills, Knowledge & Abilities: Strong customer service skills, strong PC skills, effective written and verbal communication skills, ability to multi-task**Pay Range:**$20.00 - $26.92The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.