Registration and Scheduling Specialist Lynnfield Primary Care

Beth Israel Lahey Health; Lynnfield (MA); Presencial; USD 28.000 - 37.000; Jornada completa

Descripción de la vacante

Beth Israel Lahey Health Primary Care, Inc. is seeking a registration and scheduling specialist to support patient flow and billing information collection in the clinic.

You will serve as a frontline representative, handling in-person registrations, co-pay collection, and data entry with accuracy. The role requires high school diploma or equivalent and at least one year in a high-volume customer service setting, with strong communication and computer skills.

Formación

• High school diploma or equivalent.
• 1 year of experience in a high-volume customer service position.
• Strong customer service, PC skills, written and verbal communication, and ability to multi-task.

Responsabilidades

• Register all new and established outpatients and collect co-pays.
• Data-enter information with high accuracy.
• Manage appointment check-ins and update statuses.
• Schedule and recall appointments and manage patient preferences.
• Answer phones professionally and assist patients in person using standard procedures (AIDET).
• Coordinate with Access Center to schedule patients and create access.
• Monitor waiting areas and maintain cleanliness and order.
• Escalate questions to appropriate resources to ensure patient satisfaction.

Conocimientos

Customer service

Multitasking

Computer skills

Educación

High school diploma or equivalent

Herramientas

PC skills

Descripción del empleo

Job Description Summary

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Under general supervision of the department supervisor and/or manager, and following established procedures, performs a variety of tasks associated with the registration, scheduling, and collection of critical billing information for patients utilizing the clinic. Acts as a frontline representative of Lahey Health exercising the highest standards of customer service in all interactions with patients and staff.

Essential Duties & Responsibilities

• Registers all new and established outpatients upon arrival, verifying, collecting co-payments, and updating required information where needed.
• Is responsible for collecting and data-entering information with high degree of accuracy.
• Statuses all appointments at the time of check-in.
• Confirms that all appointments are statused by the end of the business day to ensure that all appointments may have appropriate charges posted.
• Enters all future appointment requests and indicates patient preferences or exclusions for dates and/or times.
• Schedules multiple appointments in the proper sequence and within appropriate time frames.
• Regularly rounds with patients in waiting areas and provides patients with status updates as they relate to appointment wait times and changes.
• Monitors patient waiting areas for cleanliness and appearance.
• Works collaboratively with the Access Center at LHMC to schedule patients and create access.
• Meets established department productivity standards.
• Floats to other areas as needed based on staffing and volume.
• Demonstrates efficiency in answering the phone and registering patients in-person utilizing AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You).
• Manages incoming calls professionally.
• Maintains a professional and courteous manner and provides communication in a manner consistent with customer satisfaction, service excellence strategies, and Lahey Standards of Behavior.
• Escalates questions/issues to appropriate resources in order to facilitate access and patient/provider satisfaction.
• Works on the scheduling work queues and recall lists by calling patients to set up appointments.
• Provide each patient with appropriate paperwork per clinic.
• Maintains flexibility by adjusting schedule to meet the needs of the department.
• Administers MSPQ Survey to all Medicare patients, in accordance with Medicare and Lahey Clinic guidelines.

Minimum Qualifications:

• Education: High school diploma or equivalent.
• Licensure, Certification & Registration: None.
• Experience: A minimum of 1 year of experience in a high volume customer service related position.
• Skills, Knowledge & Abilities: Strong customer service skills, strong PC skills, effective written and verbal communication skills, ability to multi-task.

Pay Range

Pay Range: $20.00 - $26.92 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

Equal Opportunity Employer/Veterans/Disabled

At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs. Our culture promotes continuous learning, growth, innovation and a sense of belonging. We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives.

Your skill and compassion can make us even stronger. While you're busy caring for and supporting our patients, we take care of you.