Registration & Scheduling Lead - Hospital Admitting

Foundation Health Partners; Fairbanks (AK); On-site; USD 29,000 - 46,000; Full time

Job summary

Foundation Health Partners in Fairbanks, Alaska, seeks a subject matter expert to support diagnostic scheduling and registration, including obtaining financial clearance for patients across facilities. You will review accounts to optimize reimbursement, document accurately, and ensure compliance in system records to expedite payments while maintaining high service standards.

The role trains registration staff, resolves complex cases, manages patient flow, and liaises with patients, PFS, and

Qualifications

• High school diploma/GED or equivalent working knowledge.
• 3+ years of relevant experience and ability to work independently.
• Knowledge of medical terminology and a broad understanding of insurance types.
• 1 year prior FMH hospital registration, prior authorization, and/or scheduling.
• Ability to manage multiple tasks with minimal supervision.
• Strong interpersonal, oral, and written communication skills.
• Proficiency with office software and scheduling systems.

Responsibilities

• Assists the supervisor with registration/scheduling training, development, and retention.
• Performs scheduling and verifies insurance coverage; documents information for reimbursement.
• Ensures appointments are complete and records are accurate in patient systems.
• Receives physician orders and coordinates case times; reviews physician privilege status.
• Explains financial policies and provides information on resources; handles financial counseling.
• Acts as liaison between patient, PFS, and payor to improve receivables and service.
• Monitors productivity and maintains accurate activity trackers.
• Monitors calls to maintain patient experience.

Skills

Interpersonal skills

Multitasking

Office software

Medical terminology

Education

High school diploma/GED

Tools

Scheduling systems

Job description

This position provides subject matter expertise, as well as advanced support for the diagnostic scheduling and registration/Incomplete registration teams. Conducts registration and obtains financial clearance for all patients accessing service at medical facilities. Reviews all account information to optimize collection efforts and system recording events to expedite reimbursement. Refers to the Business office when appropriate for financial counseling, explains and obtains signatures on hospital legal forms. Reviews all account information to optimize collection efforts and system recording events to expedite reimbursement and compliance, resolves issues as they arise to promote point of service decisions.

Pay & Benefits

• Compensation $21.39 to $33.43 hourly wage based on experience and education
• Additional Pay Shift Differential, Annual Increases, Paid Time Off
• Benefits medical, vision, dental, 401k with employer match
• Education Benefits FHP Tuition Assistance, Student Loan Forgiveness
• Other Benefits Onsite Gym, Wellness Programs, Discount programs,
• Schedule Full-time, 40 hours per week, 5x8 hour day shifts, Monday - Friday , 730- 4pm

About Foundation Health Partners

Beginning January 1, 2017, Tanana Valley Clinic, Fairbanks Memorial Hospital and Denali Center became part of Foundation Health Partners, a wholly-owned subsidiary of The Greater Fairbanks Community Hospital Foundation. Foundation Health Partners will operate all three facilities through a 15-member Board of Directors. At Foundation Health Partners, our patients and residents are at the heart of everything we do. Community owned and operated - we are dedicated to providing compassionate health care for every chapter in your life story.

• Assists the supervisor with registration/scheduling representatives and diagnostic scheduler training, development, and retention. Fosters a culture that reflects the core values and polices of the department and Foundation Health Partners. Acts as a knowledge resource for internal customers. Serves as a primary resource in complex and/or sensitive cases. Oversees patient flow during the shift and ensures patient flow is maintained at an optimal level. Resolves employee/patient issues that arise during shift. Communicates employee issues to supervisor for follow up. Provides a certain level of backup to the supervisor in his/her absence.
• Performs scheduling, registration/registration processes and verifies insurance coverage. Accurately and completely documents all information into the patient records system to ensure maximum reimbursement. Ensures scheduled appointments are complete prior to service by reviewing locations and encounters are attached to each appointment.
• Receives physician orders and seeks clarification, if necessary. Coordinates case times for treatments or diagnostic procedures. Verifies and reviews physician privilege status prior to scheduling. Schedules and maintains physician or diagnostic block time and block time releases. Answers all telephone inquiries related to scheduling and backs up Transcribing team when necessary.
• Explains FHP financial policies and provides information as to available resources and avenues for alternative payment arrangements. Provide patients and their families financial assistance paperwork when appropriate. Provides Good Faith estimates when requested.
• Acts as a liaison between patient/PFS department/payor to enhance account receivables performance, resolve outstanding issues and/or patient concerns, and to maximize service excellence.
• Meets or exceeds productivity standards. Completes daily assignments and maintains accurate Activity Trackers. Audits the demographic and financial files created during shift for payor compliance and completeness. Identifies opportunities to improve work processes and practices good work group dynamics.
• Monitors calls in queue to ensure maximum patient experience and that as many calls as possible are answered to keep abandoned calls at a minimum.

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Foundation Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

• High school diploma/GED or equivalent working knowledge.
• Requires ability to demonstrate advanced skills normally acquired over three (3) or more years of relevant work experience and ability to function independently within two or more areas of the department. Requires demonstrated knowledge of medical terminology and a broad understanding of all common insurance and payor types and authorization requirements. One (1) year prior experience in FMH hospital registration, prior authorization, and/or scheduling required.
• Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently.
• Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.
• Must be proficient with commonly used office software and computers and possess the ability to use computerized scheduling systems. Must be able to maintain accurate statistical records, gather data, and produce reports.

Preferred Qualifications

• Work experience with the FHP’s systems and processes is preferred.
• Additional related education and/or experience preferred.

Foundation Health Partners is an EEO/AAP employer; qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.