Registration & Scheduler Wound Clinic - TPK

10 John C. Lincoln Medical Center; Scottsdale (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

HonorHealth Thompson Peak Medical Center is seeking a friendly Patient Access Clerk to act as the first point of contact for patients. You will handle registration, scheduling, data entry, and chart maintenance to support the Wound Clinic’s daily operations.

The role requires strong communication skills, basic billing knowledge, and the ability to coordinate with physicians and insurance for authorizations. Prior experience in healthcare scheduling or registration is preferred.

Qualifications

• High school diploma or GED required.
• 1 year in healthcare or 2 years in scheduling/registration preferred.

Responsibilities

• Greet customers and manage phone calls to direct inquiries.
• Schedule procedures and manage patient appointments, track no-shows.
• Register patients and collect required signatures and authorizations.
• Maintain patient charts and ensure accurate data entry and file routing.
• Coordinate with insurance for authorizations and billing; collect co-pays.
• Maintain inventory of office supplies and support imaging workflow.

Skills

Customer service

Phone etiquette

Scheduling

Registration

Data entry

Education

High School Diploma or GED

Tools

PACS

EMR / EHR

Job description

Primary City/State: Thompson Peak Medical Center - 7400 E Thompson Peak Pkwy Scottsdale, AZ 85255 Category: Patient Services Shift: Day Department: Wound Clinic OP

Shift: M, T, TH, F 0700-1630

Great care starts with great people. (Like you.)

At HonorHealth, you'll find something special. From humble beginnings in 1927 to one of Arizona's largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most - caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities

JOB SUMMARY

Acts as first point of contact to all customers. Organizes and facilitates clerical administrative duties of department. Performs a variety of cross-functional clerical and patient support duties to include telephone, registration, scheduling clerical administrative duties and/or data entry duties as they relate to department. Responsible for patient chart maintenance and communication with physicians' offices as needed and requested. Duties listed below may vary depending on departmental needs or in some department areas may not be applicable at all.

ESSENTIAL FUNCTIONS

Contacts/greets and communicates with customers. Responsible for answering telephone calls, retrieving and responding to voice mail messages. Directs all information to appropriate individual. Orients patients to the department with directions and instructions.

May also be performing the following imaging support duties: Receives and transfers incoming calls. Generates reports and retrieves images from the PACS system. Assists in maintaining efficient patient workflow. Maintains all records and ensure dissemination of such files to designated/requesting parties. Ensures patients are appropriately prepared for their exam. Transports patients when necessary, will assist Supervisor, Radiologist and/or Technologists within scope of position as directed.

Scheduling: Performs a variety of scheduling for procedures. Is not limited to: scheduling patients for initial and follow-up appointments. Tracks no-shows, documents in appropriate system and communicates with physician, if applicable. Provides schedule in directed format to staff as needed.

Registration: Performs a variety of registration duties, is not limited to: providing patient with the initial registration information, creates and/or chooses appropriate electronic record, gathers signature (electronic or otherwise), medical authorization/referral coordination and / or financial responsibility. Completes daily data entry and scanning of patient registration information.

Obtains authorization from insurance companies as applicable. Collects co-pays and payments required for procedures. Completes and submits daily deposits and or billing as applicable.

In accordance with HIPPA, completes patient chart process and maintains with appropriate information. Communicates with applicable insurance carriers and hospital billing for authorization updates. Ensure that appropriate chart information is forwarded to medical records as applicable.

Complete patient chart process and maintains with appropriate information. Communicates with Workman's Compensation and hospital billing for authorization updates and billing. Ensure that appropriate chart information is forwarded to medical records as applicable.

Views email on a daily basis and provides supervisor with appropriate information and memorandums.

Maintain inventory of office supplies/forms and places orders as required.

Performs other duties as assigned.

EDUCATION

High School Diploma or GED Required

EXPERIENCE

• 1 year, in healthcare related field and knowledge of medical terminology, or experience in scheduling and/or registration in a healthcare setting. Preferred
• 2 years, in healthcare related experience, including scheduling and registration experience, or Patient Access, Outpatient Medical Imaging, Medical scheduling or closely related experience. Preferred

LICENSE AND CERTIFICATIONS

• Fingerprint Clearance Card (FPC) - Certificate, Have a current Fingerprint Clearance card, or within seven (7) working days after employment shall apply and be eligible for a Fingerprint Clearance Card (Pediatric Behavioral Health Sites ONLY) Required
• Basic Life Support (BLS) - Certification, Preferred

We're all in for your career.