Registration & Scheduler - Primary Care Thompson Peak

10 John C. Lincoln Medical Center; Scottsdale (AZ); On-site; USD 32,000 - 45,000; Full time

Job summary

HonorHealth in Scottsdale is seeking a patient services coordinator to be the first contact for customers, handling registration, scheduling, and chart maintenance. You will support physicians' offices and manage orderly patient flow in a fast-paced clinic setting.

Ideal candidates bring a high school diploma and healthcare exposure; fingerprint clearance and BLS are preferred. The role emphasizes teamwork, accuracy, and compassionate patient care.

Qualifications

• Experience in a healthcare setting preferred.
• Knowledge of medical terminology is a plus.
• Familiar with scheduling and patient registration processes.

Responsibilities

• Greet and assist customers; answer calls and direct inquiries.
• Schedule procedures and manage patient appointments and no-shows.
• Perform registration, collect co-pays, and process deposits.
• Maintain patient charts and communicate with physicians' offices as needed.
• Adhere to HIPAA and ensure accurate chart and record handling.

Skills

Customer service

Communication

Data entry

Education

High School Diploma or GED

Fingerprint Clearance Card (FPC)

Basic Life Support (BLS)

Tools

PACS system

Electronic Medical Records

Job description

Primary City/State: Medical Office Building - 20745 N Scottsdale Rd Scottsdale, AZ 85255 Category: Patient Services Shift: Day Department: Primary Care-Thompson Peak

Monday-Friday 7am-5:30 varied hours (8-hour shift)

Great care starts with great people. (Like you.)

At HonorHealth, you'll find something special. From humble beginnings in 1927 to one of Arizona's largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most - caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities:

Acts as first point of contact to all customers. Organizes and facilitates clerical administrative duties of department. Performs a variety of cross-functional clerical and patient support duties to include telephone, registration, scheduling clerical administrative duties and/or data entry duties as they relate to department. Responsible for patient chart maintenance and communication with physicians' offices as needed and requested. Duties listed below may vary depending on departmental needs or in some department areas may not be applicable at all.

ESSENTIAL FUNCTIONS

Contacts/greets and communicates with customers. Responsible for answering telephone calls, retrieving and responding to voice mail messages. Directs all information to appropriate individual. Orients patients to the department with directions and instructions.

• Receives and transfers incoming calls.
• Generates reports and retrieves images from the PACS system.
• Assists in maintaining efficient patient workflow.
• Maintains all records and ensure dissemination of such files to designated/requesting parties.
• Ensures patients are appropriately prepared for their exam.
• Transports patients when necessary, will assist Supervisor, Radiologist and/or Technologists within scope of position as directed.

Scheduling:

Performs a variety of scheduling for procedures. Is not limited to: scheduling patients for initial and follow-up appointments. Tracks no-shows, documents in appropriate system and communicates with physician, if applicable. Provides schedule in directed format to staff as needed.

Registration:

Performs a variety of registration duties, is not limited to: providing patient with the initial registration information, creates and/or chooses appropriate electronic record, gathers signature (electronic or otherwise), medical authorization/referral coordination and / or financial responsibility. Completes daily data entry and scanning of patient registration information.

Obtains authorization from insurance companies as applicable. Collects co-pays and payments required for procedures. Completes and submits daily deposits and or billing as applicable.

In accordance with HIPPA, completes patient chart process and maintains with appropriate information. Communicates with applicable insurance carriers and hospital billing for authorization updates. Ensure that appropriate chart information is forwarded to medical records as applicable.

Complete patient chart process and maintains with appropriate information. Communicates with Workman's Compensation and hospital billing for authorization updates and billing. Ensure that appropriate chart information is forwarded to medical records as applicable.

Views email on a daily basis and provides supervisor with appropriate information and memorandums.

Maintain inventory of office supplies/forms and places orders as required.

Performs other duties as assigned.

EDUCATION

High School Diploma or GED Required

EXPERIENCE

• 1 year, in healthcare related field and knowledge of medical terminology, or experience in scheduling and/or registration in a healthcare setting. Preferred
• 2 years, in healthcare related experience, including scheduling and registration experience, or Patient Access, Outpatient Medical Imaging, Medical scheduling or closely related experience. Preferred

LICENSE AND CERTIFICATIONS

• Fingerprint Clearance Card (FPC) - Certificate, Have a current Fingerprint Clearance card, or within seven (7) working days after employment shall apply and be eligible for a Fingerprint Clearance Card (Pediatric Behavioral Health Sites ONLY) Required
• Basic Life Support (BLS) - Certification, Preferred

We're all in for your career.