Registration/Scheduler - General Surgery Clinic

SPGC Specialty Physicians of Garrett County, LLC; United States; On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability coverage

Tuition program

Retirement benefits

Paid Time Off

Wellness program

Job summary

WVU Medicine is seeking a diligent registration clerk to manage patient information, enrollment, and scheduling in a high-volume setting. You will collect demographics, financial information, and verify insurance details to support efficient billing and care delivery.

The role requires sharp attention to detail, strong communication, and the ability to handle multiple tasks simultaneously in a dynamic hospital environment.

Qualifications

• High school diploma or equivalent.
• Background check(s) as required for regulated areas.

Responsibilities

• Obtain demographic, billing, and insurance information and enter into registration/billing systems.
• Prepare consent forms and obtain signatures for treatment and financial obligations.
• Collect deposits, co-payments, and patient liability payments; document in systems.
• Schedule appointments for multiple providers and tests; manage work queue for efficiency.
• Call insurance companies to obtain pre-certifications for procedures.
• Follow up on accounts as directed.

Skills

Computer skills

Documentation

Attention to detail

Multitasking

Medical insurance knowledge

Communication skills

Medical terminology

Education

High school diploma

Job description

Performs a variety of administrative and clerical duties to manage patient registration and scheduling.

MINIMUM QUALIFICATIONS:

Education, Certification, and/or Licensure:

• 1. High school graduate or equivalent.
• 2. State criminal background check and Federal (if applicable), as required for regulated areas.

CORE JOB DUTIES AND RESPONSIBILITIES:

The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities, and duties. Other duties may be assigned.

• Obtains demographic/billing/insurance information from patient/family/legal guardian and enters into the registration/billing systems for service and claim processing and scans insurance cards & photo identification. Provides to the patient, information concerning insurance, payment of bills and hospital procedures.
• Prepares WVU Medicine standard consent form, notice of privacy practice and/or other necessary paperwork related to registration and presents to patient/family/legal guardian for signatures. Obtains electronic signature for consent to treat and patient financial obligations.
• Collects deposits/co-payments/deductibles/patient liability payments when applicable, provides patient receipt and documents payment in the registration/billing systems.
• Schedules appointments for multiple providers. Schedules incoming appointments through work que, schedule outgoing appointments and tests for patients.
• Calls insurance companies to check and obtain pre-cert for procedures and testing.
• Follows up on accounts as directed.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, and grasping.
• Visual acuity must be within normal range.
• Manual dexterity to operate keyboards, fax machines, telephones, and other business equipment.
• Sitting and/or standing for extended periods of time.
• Reading and comprehension ability.

WORKING ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• High volume, fast paced environment.
• Exposure to communicable disease.
• Frequent interactions with patients, medical staff, and support staff daily on a continual basis.

SKILLS AND ABILITIES:

• Ability to accurately utilize applicable computer software and equipment for access processing & demonstrates ability to follow down time procedures.
• Demonstrate knowledge of procedure to report and/or document unsafe/hazardous conditions, incidents and defective equipment in compliance with hospital policy.
• Requires considerable attention to detail, the ability to be organized and to be able to perform multiple tasks simultaneously.
• Requires the ability to memorize a considerable amount of information, and to be able to reference information not retained from written sources or from appropriate personnel.
• Requires the ability to understand medical insurance requirements for payment and basic knowledge of covered services.
• Excellent written and verbal communication skills and the ability to understand written and verbal communication.
• Basic knowledge of medical terminology.

ADDITIONAL JOB DESCRIPTION:

Scheduled Weekly Hours: 40

Shift: Exempt/Non-Exempt: United States of America (Non-Exempt)

Compensation Range: $15.68 - $23.51

Position is eligible for shift differentials based on shift worked and eligible for overtime pay hours over 40 hours per week

Company: SPGC Specialty Physicians of Garrett County, LLC

Cost Center: 8240

SPGC Surgery Address: 255 North Fourth Street Oakland Maryland

Benefit eligible employees classified as at least 0.5 eligible for:

• Medical
• Dental
• Vision
• Disability Coverage
• Tuition Program
• Retirement
• Paid Time Off
• Wellness Program

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law.

All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination.

This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

The West Virginia University Health System is a West Virginia-based academic health system that provides the full continuum of healthcare services at 30 hospitals in West Virginia, Pennsylvania, Ohio, and Maryland. With more than 47,000 employees, of which 7,200 are providers, and $10 billion in total operating revenues, the WVU Health System is anchored by an 890-bed academic medical center and the 150-bed WVU Medicine Golisano Children’s Hospital in Morgantown, West Virginia. Together, the Health System’s hospitals, clinics, and specialty programs provide a comprehensive continuum of care, ranging from community-based primary and specialty services to highly complex, quaternary care and post-acute care.