Registration & Scheduler

HonorHealth; Phoenix (AZ); On-site; USD 22,000 - 30,000; Full time

Job summary

HonorHealth is seeking a courteous Patient Services Clerk to serve as the frontline contact for patients, scheduling appointments, registering patients, and maintaining accurate records. You will support physicians and care teams with administrative tasks in a fast-paced environment.

The role requires previous healthcare exposure, good communication, and attention to HIPAA guidelines, with an emphasis on accuracy in data entry and patient interaction.

Qualifications

• 1 year in healthcare related field or experience in scheduling/registration preferred.
• Knowledge of medical terminology is a plus.
• Ability to communicate clearly with patients and staff.

Responsibilities

• Greet and assist customers, directing them to appropriate staff.
• Answer phones, schedule appointments, and manage registrations.
• Handle patient chart maintenance and ensure accurate data entry.
• Coordinate with physicians' offices for referrals and authorizations.
• Collect co-pays and assist with billing processes as needed.
• Maintain department records and help with general administrative duties.

Skills

Customer service

Communication skills

Data entry

Education

High school diploma

Tools

PACs system

Registration software

Job description

Primary City/State:John C Lincoln Medical Office Building - 9250 N 3rd St Phoenix, AZ 85020Category:Patient ServicesShift:DayDepartment:Heart Care-John C. LincolnGreat care starts with great people. (Like you.)At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.Responsibilities:JOB SUMMARYActs as first point of contact to all customers. Organizes and facilitates clerical administrative duties of department. Performs a variety of cross-functional clerical and patient support duties to include telephone, registration, scheduling clerical administrative duties and/or data entry duties as they relate to department. Responsible for patient chart maintenance and communication with physicians' offices as needed and requested. Duties listed below may vary depending on departmental needs or in some department areas may not be applicable at all.ESSENTIAL FUNCTIONSContacts/greets and communicates with customers. Responsible for answering telephone calls, retrieving and responding to voice mail messages. Directs all information to appropriate individual. Orients patients to the department with directions and instructions.May also be performing the following imaging support duties: Receives and transfers incoming calls. Generates reports and retrieves images from the PACS system. Assists in maintaining efficient patient workflow. Maintains all records and ensure dissemination of such files to designated/requesting parties. Ensures patients are appropriately prepared for their exam. Transports patients when necessary, will assist Supervisor, Radiologist and/or Technologists within scope of position as directed.Scheduling: Performs a variety of scheduling for procedures. Is not limited to: scheduling patients for initial and follow-up appointments. Tracks no-shows, documents in appropriate system and communicates with physician, if applicable. Provides schedule in directed format to staff as needed.Registration: Performs a variety of registration duties, is not limited to: providing patient with the initial registration information, creates and/or chooses appropriate electronic record, gathers signature (electronic or otherwise), medical authorization/referral coordination and / or financial responsibility. Completes daily data entry and scanning of patient registration information.Obtains authorization from insurance companies as applicable. Collects co-pays and payments required for procedures. Completes and submits daily deposits and or billing as applicable.In accordance with HIPPA, completes patient chart process and maintains with appropriate information. Communicates with applicable insurance carriers and hospital billing for authorization updates. Ensure that appropriate chart information is forwarded to medical records as applicable.Complete patient chart process and maintains with appropriate information. Communicates with Workman’s Compensation and hospital billing for authorization updates and billing. Ensure that appropriate chart information is forwarded to medical records as applicable.Views email on a daily basis and provides supervisor with appropriate information and memorandums.Maintain inventory of office supplies/forms and places orders as required.Performs other duties as assigned.EDUCATIONHigh School Diploma or GED RequiredEXPERIENCE1 year, in healthcare related field and knowledge of medical terminology, or experience in scheduling and/or registration in a healthcare setting. Preferred2 years, in healthcare related experience, including scheduling and registration experience, or Patient Access, Outpatient Medical Imaging, Medical scheduling or closely related experience. PreferredLICENSE AND CERTIFICATIONSFingerprint Clearance Card (FPC) - Certificate, Have a current Fingerprint Clearance card, or within seven (7) working days after employment shall apply and be eligible for a Fingerprint Clearance Card (Pediatric Behavioral Health Sites ONLY) RequiredBasic Life Support (BLS) - Certification, PreferredWe're all in for your career.