Registration Representative

1017 Lehigh Valley Hospital - Hazleton; Hazleton Station (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

Lehigh Valley Health Network in Hazleton seeks a Patient Registration representative to coordinate registration, insurance verification and scheduling. You will interview patients by phone and in person, collect demographic and financial information, and ensure accurate registration and timely billing.

Responsibilities include obtaining insurance details, estimating patient liabilities, guiding patients to financial resources as needed, and maintaining a smooth department flow.

Qualifications

• Minimum one year of customer service experience.
• Experience in healthcare settings preferred.
• Ability to interact with diverse patient base and handle sensitive information.

Responsibilities

• Coordinates all aspects of patient registration, insurance verification and scheduling.
• Interviews patients by phone and in person to establish an account and gather demographic, insurance and clinical information.
• Ensures accurate registration and timely financial clearance; collects out-of-pocket fees.

Skills

Customer service

Healthcare environment

Typing proficiency

Compassion with professional skills

Diverse patient interactions

Training clearance (two attempts)

Education

High School Diploma/GED

Job description

Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work. LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day. Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary

Coordinates all aspects of patient registration, insurance verification, and scheduling for patients. Conducts patient interviews by phone and in-person for the purpose of establishing an account, gathering demographic, insurance, and clinical information to ensure appropriate patient scheduling and optimal financial clearance. Collects out of pocket fees and completes accurate registration.

Job Duties

Interviews patients using open-ended questions to obtain pertinent demographic and insurance information. Engages patients throughout the registration process to create a welcoming and positive patient experience during all interactions. Determines and collects patient financial liability and creates estimates, if applicable. Refers patients to financial resources as needed for assistance with financial counseling. Interprets physician orders for appropriate testing or admission criteria. Scans insurance cards, scripts, patient identification, and all pertinent documentation including regulatory forms. Performs insurance eligibility verification and executes payor requirements, as needed. Secures signatures to ensure timely reimbursement as well as ensures consents are signed specific to service being rendered. Reviews daily schedule for complications affecting department flow and confers with colleagues and physicians as needed to anticipate and resolve problems. Maintains compliance with registration accuracy.

Minimum Qualifications

• High School Diploma/GED
• 1 year Customer service.
• 1 year Healthcare environment such as a hospital and/or physician office.
• Computer and typing proficiency.
• Must be able to combine compassion with strong professional skills.
• Must be able to interact with a diverse customer base, including those seeking emergency services or treatment due to an accident or illness.
• Must successfully pass the required training in two attempts or less.

Preferred Qualifications

• 2 years registration/insurance verification in a health care setting
• Knowledge of medical terminology.
• Bilingual.

Physical Demands

• Lift and carry 7 lbs.*, continuous sitting >67%, frequent keyboard use/repetitive motion, frequent fine motor activity/wrist position deviation.

Job Description Disclaimer

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

Work Shift: Evening Shift

Address: 700 E Broad St

Primary Location: Lehigh Valley Hospital- Hazleton

Position Type: Onsite

Union: LVH-H AFSCME

Work Schedule: 3p-11p and 11p-7a with weekends and holidays as assigned

Department: 1017-00026 Patient Registration

Lehigh Valley Health Network (LVHN) is the region’s largest employer and health care provider of choice. Our nearly 20,000 health care professionals take pride in what they do and are driven by our mission to heal, comfort and care for the people of our community.

LVHN is honored to be certified as a Great Place to Work®.

LVHN’s culture of trust – and the positive things colleagues said about working at LVHN when surveyed by Great Place to Work and Fortune – align perfectly with what makes a great workplace. This designation tells you that LVHN is a great place to work from hire to retire.

If you are someone who aligns with LVHN’s core values – Compassion, Integrity, Collaboration and Excellence – you will have a rewarding and successful career here.