Registration Representative

Optum; Ellsworth (ME); On-site; USD 35,000 - 45,000; Full time

Job summary

A healthcare provider in Maine seeks a full-time Registration Representative to greet patients and manage their information. Ideal candidates will have customer service experience and a high school diploma. This role requires working at multiple locations and has a flexible schedule to support 24/7 operations.

Benefits

Sign-on bonus

2-3 weeks of paid training

Qualifications

• 6+ months of experience in an office setting or customer service.
• Flu vaccination is an essential job function.

Responsibilities

• Greets visitors and patients, ensuring excellent customer service.
• Enters and updates patient demographic and financial information.
• Collects patient liabilities and balances cash box daily.

Skills

Customer service skills

Proficiency with Windows applications

Education

High School Diploma/GED

Job description

$3,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Opportunities at Northern Light Health, in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities.

The Registration Representatives are often the first point of contact upon patient arrival and are required to have excellent customer service skills. This position will input patient information received in person or over the phone, to update the hospital system for patient demographic, insurance, financial obligation, or appointment related data for a variety of practice and hospital services.

This position is a full-time role. Employees are required to work any variable schedule including the flexibility to work on a mixture of days, evenings, overnights, weekends, and rotating holidays supporting our 24/7 operations.

Locations:

• Maine Coast Hospital - 50 Union St, Ellsworth, ME 04605
• Blue Hill Hospital - 57 Water St, Blue Hill, ME 04614

We offer 2 - 3 weeks of paid training.

Primary Responsibilities:

• Greets visitors and patients in person, or communicates by telephone or video conferencing, upholding excellent customer service
• Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
• Obtains appropriate applications and forms, confirming signatures are on file, Photocopies / scans documents as needed
• Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily
• Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed
• Provides wayfinding instructions and assists with hospital information as requested
• Coordinates patient admission needs, bed assignments, and tracking boards where applicable
• Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed
• Maintains a safe environment complying with NLH policies and procedures; reports and directly addresses environmental hazards and violations of patient safety policy and / or protocol when involved or observed
• May perform other duties upon request

Required Qualifications:

• High School Diploma/GED (or higher)
• 6+ months of experience in an office setting, customer service setting (over the phone OR face to face), phone support role or call center environment
• Beginner level of proficiency with Windows applications
• Full Flu vaccination is an essential job function of this role. Candidates located in states that mandate Flu booster doses must also comply with those state requirements.
• Ability to work at both of the following locations, per business need:
  • Maine Coast Hospital - 50 Union St, Ellsworth, ME 04605
  • Blue Hill Hospital - 57 Water St, Blue Hill, ME 04614
• Ability to work 4, 10-hour shifts per week between the hours of 6:00am and 12:00pm
• Must be 18 years of age or older

Preferred Qualifications:

• 1+ years of registration experience in a hospital OR medical setting
• Previous experience working for Northern Light Health
• Working knowledge of insurance policies and procedures and patient care settings
• Understanding of medical terminology

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.