Registration Rep

C240 UMass Memorial HealthAlliance-Clinton Hospital, Inc.; Leominster (MA); On-site; USD 21,000 - 37,000; Full time

Benefits offered by this job

Signing bonus possible

Job summary

UMass Memorial Health is seeking a Registration Services Clerk to accurately register patients and manage insurance verification, scheduling, and financial counseling tasks in a fast-paced hospital setting. You will collect payments, maintain records, and support efficient patient flow across departments.

The role requires strong data-entry, customer-service skills, and familiarity with registration systems; high attention to detail and English proficiency are essential for daily patient

Qualifications

• High school graduate or GED required.
• Associate degree or healthcare certificate preferred.
• Proficient data-entry skills with attention to detail.
• Customer service skills both verbal and written; with a variety of internal and external customers.
• Ability to work in a high volume, team-oriented environment.
• Bilingual abilities encouraged.

Responsibilities

• Accurately enters demographic, insurance and other related patient information into the computer-based patient registration/scheduling system.
• Obtains and verifies patient insurance coverage and follows guidelines to ensure pre-authorization and referrals.
• Schedules Radiology, Lab and basic ancillary service appointments and assists with ED/Delivery demographics when needed.
• Collects patient liabilities including deductibles, copays and balances prior to or on the day of service.
• Maintains accurate and timely records, logs and files; supports revenue cycle work queues.

Skills

Data entry

Customer service

English proficiency

Windows OS

Communication

Bilingual abilities

Education

High school diploma or GED

Associate degree or healthcare certificate

Tools

Registration system

HIPAA compliance knowledge

Job description

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? Exemption Status: Non-Exempt Hiring Range: $15.00 - $27.00 Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations. Schedule Details: Friday, Holidays - Every Other Holiday, Monday, Saturday, Sunday, Thursday, Tuesday, Weekends - Every Other Weekend Scheduled Hours: 7:30p-4p Shift: 1 - Day Shift, 8 Hours (United States of America) Hours: 24 Cost Center: 24050 - 5660 Admitting This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. Under the general direction of the Registration Services Team Lead, Lead Registrar, Supervisor, Manager, and/or Director, performs a variety of complex duties for the registration of patients.

Major Responsibilities

1. Accurately obtains and enters demographic, insurance and other related patient information into the computer-based patient registration/scheduling system. Ensures all patient and/or witness signatures are collected on appropriate paperwork such as HIPAA, Consent to Treat, etc.
2. Obtains and verifies patient insurance coverage and follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits. Follows up to correct discrepancies as required.
3. Obtains and verifies workman’s compensation and automobile coverage when required
4. Schedules and/or arrives Radiology, Lab and basic ancillary service appointments.
5. Arrives and completes Emergency Department and Labor & Delivery demographic and insurance collection
6. Coordinates the provision of multiple services to patients.
7. Collects patient liabilities including deductibles, copays, coinsurances, self-pay payments, cosmetic procedure payments, and patient balances as appropriate, prior to or on the date of service.
8. Performs Surgical Day admissions
9. Performs bed control, transfers, discharges and admissions tasks
10. Provides patient with standard information regarding their personal preparation for scheduled procedures and services.
11. Assesss patients’ financial needs and directs accordingly to financial counseling and refers to appropriate person or area.
12. Provides a variety of related clerical duties, such as retrieving medical and other records, faxing, collating, typing, transcribing, taking and relaying messages, transcribe paper orders when applicable, mailing packets, etc.
13. Maintains accurate and timely records, logs, files and related information as required.
14. Completes online death certificate registry.
15. Receive and secure patient valuables.
16. Monitors and maintains Patient Access and Revenue Cycle Work queues to ensure accurate and timely billing.

Standard Staffing Level Responsibilities

1. Complies with established departmental policies, procedures and objectives.
2. Attends variety of meetings, conferences, seminars as required or directed.
3. Demonstrates use of Quality Improvement in daily operations.
4. Complies with all health and safety regulations and requirements.
5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
6. Maintains, regular, reliable, and predictable attendance.
7. Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

Position Qualifications: License/Certification/Education: Required: 1. High school graduate or GED required. Preferred: 1. Associate Degree or certificate in Healthcare related field. Experience/Skills: Required: 1. Proficient data-entry skills with attention to detail. 1. Must have computer skills that include use of Windows and the ability to navigate. 2. Customer service skills both verbal and written; with a variety of internal and external customers. 3. Ability to work in a high volume, team-oriented environment. 4. English speaking, reading and writing skills. Preferred: 1. 1-2 years of data entry and/or customer service experience 2. Experience in hospital admissions, insurance, billing, scheduling or telephone customer service. 3. Previous insurance verification experience. 4. Bilingual speaking, reading, and writing skills. 5. Demonstrated knowledge of medical terminology. Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

Physical Demands and Environmental Conditions

Work is considered moderate. Position requires work indoors hospital outpatient and Emergency Department environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible. At UMass Memorial Health, everyone is a caregiver. No matter their responsibilities or title, every employee or “caregiver” fills an important role for our patients and their families every day. Who is a caregiver? It’s not just the person who delivers the care. It’s all the people who make it work … and make it better. Caregivers give everything that helps patients heal, from expertise to extra attention. They give clean, comfortable rooms. Fast, accurate answers. And an easier, less stressful experience. They give warm, reassuring smiles, and helping hands. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, our community and each other. And everyone, in their own unique way, plays an important part, every day.