Registration Coordinator 1 - Float

Rancho Health MSO, Inc; Wildomar (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Wellness coverage

401(k) match

Paid holidays

Employee Assistance Program

Job summary

Rancho Health MSO, Inc in Wildomar, CA is seeking a Registration Coordinator to guide patients through check-in and insurance verification, greet visitors, and collect payments. The role focuses on a smooth front desk experience and accurate paperwork.

Responsibilities include answering phones, managing appointments, verifying demographics, and coordinating with providers and back office. The position requires a high school diploma and customer-service mindset; Spanish bilingual ability

Qualifications

• High school diploma or equivalent required.
• Medical front office experience preferred.
• Bilingual Spanish preferred.

Responsibilities

• Greet patients and visitors upon entrance.
• Answer and direct multiple phone lines and check voicemails.
• Process patient payments via credit card or cash and balance cash drawer.
• Schedule, reschedule and confirm patient appointments.
• Verify insurances for appointments in EMR and websites.
• Assist with patient check-out and follow-up paperwork.
• Maintain reception and waiting areas in a neat condition.
• Communicate with patients, providers, and front/back office staff.

Skills

Bilingual Spanish

Customer service

Phone etiquette

EMR navigation

Education

High school diploma

Tools

EMR system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full Time Technical Wildomar, CA, US

Salary Range: $23.00 To $25.00 Hourly

Job Summary:

The intent of this job description is to provide a summary of the major duties and responsibilities performed in this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.

The Registration Coordinator oversees the efficient progression of patients through a predetermined schedule of appointments. This involves greeting patients, verifying insurance, completing necessary paperwork, and addressing any inquiries. The primary goal of registration is to enhance the check-in/out experience for patients, making it as pleasant and streamlined as possible.

Essential Job Duties: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must warmly welcome patients and visitors to the office by greeting and acknowledging them upon entrance.
• Answer and direct multiple phone lines in a timely manner, including checking voicemails throughout the day.
• Processes patient payments correctly via either credit card or by cash and balance cash drawer daily .
• Schedule, reschedule and confirm patient appointments.
• Work within multiple websites to verify insurances for patient appointments.
• Assist with patients checking out after appointment with provider, scheduled follow-up appointments, hand out any paperwork that the patient needs such as labs, orders, etc.
• Manage assigned task lists.
• Work as a team with other co-workers to complete tasks.
• Updates and/or verifies all demographics and necessary paperwork before a patient is seen.
• Endeavors to keep patients on schedule and communicates with the back-office regarding delays.
• Assists ill or distraught patients as necessary.
• Troubleshoots problems or requests of patients.
• Maintains reception area and waiting room area in a neat and orderly condition.
• Work cooperatively with others, including appropriate communication with patients, providers, support staff and administration.
• Any other duties or responsibilities the front office staff may be assigned.

Required education and experience: The requirements listed below are representative of the knowledge, skills, and/or ability required.

• High school graduate or equivalent (GED).

Minimum Experience Required:

• Successful completion of a medical front office program or on the job training with an emphasis on customer service.

Minimum Knowledge and Skills Required:

• Bilingual Spanish is preferred.
• Ability to communicate effectively and congenially with patients and staff members in person and over the phone.
• Ability to exercise tact, initiative, and good judgement when interacting with patients and staff members.
• Basic office skills such as typing, transferring calls, faxing, etc.
• Organizational and problem-solving skills.
• Ability to work on the computer for long stretches of time.
• Ability to navigate and accurately input within the EMR system.
• Ability to accept supervision and feedback.

Benefits at a Glance:
We offer a comprehensive benefits package designed to support your health, family, financial security, and work-life balance. This includes wellness coverage (medical, dental, vision), life and disability options (life, AD&D, voluntary plans), flexible spending accounts (healthcare and dependent care), retirement savings with a 401(k) match, employee referral bonuses, and generous time off including paid holidays. Employees also have access to an Employee Assistance Program to support overall well-being.

Locations may vary depending on where the need is for coverage.

Travel:Employees must be willing to float to various locations within their county, as needed for shift coverage or training purposes.

Travel Percentage: 10-30%

Work Authorization: Must be authorized to work in the United States.