Registration Coordinator 1

Rancho Health MSO, Inc; Murrieta (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Wellness coverage

401(k) match

Paid holidays

Employee Assistance Program

Job summary

Rancho Health MSO, Inc. is seeking a Regular Full Time Registration Coordinator in Murrieta, CA.

The role involves greeting patients, verifying insurance, completing paperwork, and guiding patients through the check-in/out process to ensure a smooth experience. Key duties include answering phones, scheduling appointments, processing payments, and coordinating with back-office staff to maintain accurate demographics and documentation.

Qualifications

• The job requires a high school diploma or GED.
• Front office medical training or experience in customer service preferred.
• Bilingual Spanish is preferred.

Responsibilities

• Greet patients and visitors warmly upon entrance.
• Answer and direct multiple phone lines, check voicemails.
• Process patient payments via credit card or cash and balance cash drawer.
• Schedule, reschedule and confirm patient appointments.
• Verify insurances across multiple websites for appointments.
• Assist with patient check-out and follow-up appointments; distribute papers as needed.
• Maintain patient demographics and paperwork before visits.
• Communicate delays to back-office and keep patients on schedule.
• Provide support to ill or distressed patients as needed.
• Ensure reception and waiting areas are neat and orderly.
• Collaborate with staff and providers; perform other front office duties.

Skills

Bilingual Spanish

Communication skills

Customer service

Typing

Education

High school graduate or GED

Medical front office program or on-the-job training

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full Time Technical TVOB - Temecula Valley OB, Murrieta, CA, US

Salary Range: $23.00 To $25.00 Hourly

Job Summary:

The intent of this job description is to provide a summary of the major duties and responsibilities performed in this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.

The Registration Coordinator oversees the efficient progression of patients through a predetermined schedule of appointments. This involves greeting patients, verifying insurance, completing necessary paperwork, and addressing any inquiries. The primary goal of registration is to enhance the check-in/out experience for patients, making it as pleasant and streamlined as possible.

Essential Job Duties: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must warmly welcome patients and visitors to the office by greeting and acknowledging them upon entrance.
• Answer and direct multiple phone lines in a timely manner, including checking voicemails throughout the day.
• Processes patient payments correctly via either credit card or by cash and balance cash drawer daily.
• Schedule, reschedule and confirm patient appointments.
• Work within multiple websites to verify insurances for patient appointments.
• Assist with patients checking out after appointment with provider, scheduled follow-up appointments, hand out any paperwork that the patient needs such as labs, orders, etc.
• Manage assigned task lists.
• Work as a team with other co-workers to complete tasks.
• Updates and/or verifies all demographics and necessary paperwork before a patient is seen.
• Endeavors to keep patients on schedule and communicates with the back-office regarding delays.
• Assists ill or distraught patients as necessary.
• Troubleshoots problems or requests of patients.
• Maintains reception area and waiting room area in a neat and orderly condition.
• Work cooperatively with others, including appropriate communication with patients, providers, support staff and administration.
• Any other duties or responsibilities the front office staff may be assigned.

Required education and experience: The requirements listed below are representative of the knowledge, skills, and/or ability required.

• High school graduate or equivalent (GED).

Minimum Experience Required:

• Successful completion of a medical front office program or on the job training with an emphasis on customer service.

Minimum Knowledge and Skills Required:

• Bilingual Spanish is preferred.
• Ability to communicate effectively and congenially with patients and staff members in person and over the phone.
• Ability to exercise tact, initiative, and good judgement when interacting with patients and staff members.
• Basic office skills such as typing, transferring calls, faxing, etc.
• Organizational and problem-solving skills.
• Ability to work on the computer for long stretches of time.
• Ability to navigate and accurately input within the EMR system.
• Ability to accept supervision and feedback.

Benefits at a Glance:
We offer a comprehensive benefits package designed to support your health, family, financial security, and work-life balance. This includes wellness coverage (medical, dental, vision), life and disability options (life, AD&D, voluntary plans), flexible spending accounts (healthcare and dependent care), retirement savings with a 401(k) match, employee referral bonuses, and generous time off including paid holidays. Employees also have access to an Employee Assistance Program to support overall well-being.

Locations may vary depending on where the need is for coverage.

Travel:Employees must be willing to float to various locations within their county, as needed for shift coverage or training purposes.

Travel Percentage: 10-30%

Work Authorization: Must be authorized to work in the United States.