Registration Coordinator 1

RiseMe; Murrieta (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Wellness coverage

Life and disability options

401(k) match

Employee referral bonuses

Paid holidays

Employee Assistance Program

Job summary

RiseMe in Murrieta, California is seeking a Registration Coordinator to manage patient flow, greet visitors, verify insurance, and collect required paperwork to ensure a smooth check-in/out experience.

You will handle multi-line phone systems, schedule appointments, input demographics in the EMR, and collaborate with providers and support staff. A high school diploma and bilingual Spanish are preferred; training provided in a friendly, fast-paced clinic.

Qualifications

• High school diploma or GED required.
• Completion of a medical front office program or on-the-job training with emphasis on customer service.
• Bilingual Spanish preferred.
• Strong verbal and written communication with patients and staff.
• Proficiency with computers and data entry.
• Ability to navigate EMR systems accurately.
• Willingness to work in a fast-paced medical front office.

Responsibilities

• Greet patients and visitors warmly and check them in.
• Verify insurance and collect necessary information from patients.
• Answer and direct multiple phone lines, check voicemails.
• Process payments by credit card or cash and balance cash drawer.
• Schedule, reschedule, and confirm appointments.
• Assist patients with check-out, provide paperwork such as labs and orders.
• Maintain clean reception area and cooperate with staff.
• Input demographics and paperwork into the EMR accurately.
• Communicate delays to back-office and keep patients informed.
• Provide support to ill or distressed patients as needed.

Skills

Bilingual Spanish

Effective communication

Tact and judgement

Basic office skills

Organizational skills

EMR navigation

Supervision acceptance

Phone handling (multi-line)

Education

High school diploma or GED

Tools

EMR system

Job description

Job Summary:

The intent of this job description is to provide a summary of the major duties and responsibilities performed in this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.

The Registration Coordinator oversees the efficient progression of patients through a predetermined schedule of appointments. This involves greeting patients, verifying insurance, completing necessary paperwork, and addressing any inquiries. The primary goal of registration is to enhance the check-in/out experience for patients, making it as pleasant and streamlined as possible.

Essential Job Duties:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must warmly welcome patients and visitors to the office by greeting and acknowledging them upon entrance.
• Answer and direct multiple phone lines in a timely manner, including checking voicemails throughout the day.
• Processes patient payments correctly via either credit card or by cash and balance cash drawer daily.
• Schedule, reschedule and confirm patient appointments.
• Work within multiple websites to verify insurances for patient appointments.
• Assist with patients checking out after appointment with provider, scheduled follow-up appointments, hand out any paperwork that the patient needs such as labs, orders, etc.
• Manage assigned task lists.
• Work as a team with other co-workers to complete tasks.
• Updates and/or verifies all demographics and necessary paperwork before a patient is seen.
• Endeavors to keep patients on schedule and communicates with the back-office regarding delays.
• Assists ill or distraught patients as necessary.
• Troubleshoots problems or requests of patients.

• Maintains reception area and waiting room area in a neat and orderly condition.
• Work cooperatively with others, including appropriate communication with patients, providers, support staff and administration.
• Any other duties or responsibilities the front office staff may be assigned.

Required education and experience:

The requirements listed below are representative of the knowledge, skills, and/or ability required.

Minimum Education required:

• High school graduate or equivalent (GED).

Minimum Experience Required:

• Successful completion of a medical front office program or on the job training with an emphasis on customer service.

Minimum Knowledge and Skills Required:

• Bilingual Spanish is preferred.
• Ability to communicate effectively and congenially with patients and staff members in person and over the phone.
• Ability to exercise tact, initiative, and good judgement when interacting with patients and staff members.
• Basic office skills such as typing, transferring calls, faxing, etc.
• Organizational and problem-solving skills.
• Ability to work on the computer for long stretches of time.

• Ability to navigate and accurately input within the EMR system.
• Ability to accept supervision and feedback.

Benefits at a Glance:
We offer a comprehensive benefits package designed to support your health, family, financial security, and work-life balance. This includes wellness coverage (medical, dental, vision), life and disability options (life, AD&D, voluntary plans), flexible spending accounts (healthcare and dependent care), retirement savings with a 401(k) match, employee referral bonuses, and generous time off including paid holidays. Employees also have access to an Employee Assistance Program to support overall well-being.

Locations may vary depending on where the need is for coverage.

Travel:Employees must be willing to float to various locations within their county, as needed for shift coverage or training purposes.

Travel Percentage: 10-30%

Work Authorization: Must be authorized to work in the United States.

Monday-Friday (Hours based on business needs)