Registration Coordinator 1

RiseMe; Hemet (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Wellness coverage

401(k) match

Paid holidays

Employee Assistance Program

Job summary

RiseMe is seeking a Registration Coordinator to guide patients through the check-in process, greet visitors, verify insurance, collect payments, and schedule appointments. The role requires excellent communication, organization, and multitasking abilities, with potential travel to different county locations.

Bilingual Spanish is preferred, and comfort with EMR systems is important. Typical duties include coordinating check-in/out, assisting patients with paperwork, and working closely with

Qualifications

• High school graduate or equivalent (GED).
• Completion of medical front office program or on-the-job training with customer service focus.
• Bilingual Spanish is preferred.
• Strong communication and interpersonal skills.
• Basic office tasks including typing, faxing and transfer of calls.

Responsibilities

• Greet patients and visitors warmly upon entrance.
• Answer and direct multiple phone lines and check voicemails.
• Process patient payments via credit card or cash and balance cash drawer daily.
• Schedule, reschedule and confirm patient appointments.
• Verify insurances across multiple websites for appointments.
• Assist with check-out, follow-ups, and hand out needed paperwork.
• Maintain task lists and work as a team with colleagues.
• Update demographics and paperwork prior to patient visits.
• Keep reception area neat and organized.
• Communicate delays to back-office staff and keep patients on schedule.
• Assist ill or distraught patients and troubleshoot requests.

Education

High school diploma or GED

Medical front office program or equivalent training

Tools

EMR system

Job description

Job Summary:

The intent of this job description is to provide a summary of the major duties and responsibilities performed in this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.

The Registration Coordinator oversees the efficient progression of patients through a predetermined schedule of appointments. This involves greeting patients, verifying insurance, completing necessary paperwork, and addressing any inquiries. The primary goal of registration is to enhance the check-in/out experience for patients, making it as pleasant and streamlined as possible.

Essential Job Duties: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must warmly welcome patients and visitors to the office by greeting and acknowledging them upon entrance.
• Answer and direct multiple phone lines in a timely manner, including checking voicemails throughout the day.
• Processes patient payments correctly via either credit card or by cash and balance cash drawer daily.
• Schedule, reschedule and confirm patient appointments.
• Work within multiple websites to verify insurances for patient appointments.
• Assist with patients checking out after appointment with provider, scheduled follow-up appointments, hand out any paperwork that the patient needs such as labs, orders, etc.
• Manage assigned task lists.
• Work as a team with other co-workers to complete tasks.
• Updates and/or verifies all demographics and necessary paperwork before a patient is seen.
• Endeavors to keep patients on schedule and communicates with the back-office regarding delays.
• Assists ill or distraught patients as necessary.
• Troubleshoots problems or requests of patients.

• Maintains reception area and waiting room area in a neat and orderly condition.
• Work cooperatively with others, including appropriate communication with patients, providers, support staff and administration.
• Any other duties or responsibilities the front office staff may be assigned.

Required education and experience: The requirements listed below are representative of the knowledge, skills, and/or ability required.

Minimum Education required:

• High school graduate or equivalent (GED).

Minimum Experience Required:

• Successful completion of a medical front office program or on the job training with an emphasis on customer service.

Minimum Knowledge and Skills Required:

• Bilingual Spanish is preferred.
• Ability to communicate effectively and congenially with patients and staff members in person and over the phone.
• Ability to exercise tact, initiative, and good judgement when interacting with patients and staff members.
• Basic office skills such as typing, transferring calls, faxing, etc.
• Organizational and problem-solving skills.
• Ability to work on the computer for long stretches of time.

• Ability to navigate and accurately input within the EMR system.
• Ability to accept supervision and feedback.

Benefits at a Glance:
We offer a comprehensive benefits package designed to support your health, family, financial security, and work-life balance. This includes wellness coverage (medical, dental, vision), life and disability options (life, AD&D, voluntary plans), flexible spending accounts (healthcare and dependent care), retirement savings with a 401(k) match, employee referral bonuses, and generous time off including paid holidays. Employees also have access to an Employee Assistance Program to support overall well-being.

Locations may vary depending on where the need is for coverage.

Travel:Employees must be willing to float to various locations within their county, as needed for shift coverage or training purposes.

Travel Percentage: 10-30%

Work Authorization: Must be authorized to work in the United States.

Monday - Friday (hours based on business needs)