Registration Coordinator

Tennessee Oncology; Dickson (TN); On-site; USD 32,000 - 52,000; Full time

Job summary

Tennessee Oncology is seeking a Registration Coordinator to support the medical office, handling check-in/out, collecting patient demographics, insurance information, co-pays, and scheduling internal appointments. You will enter data into the PM/EHR systems, verify accuracy, and maintain confidentiality across locations.

Travel to other clinics may be required. The role emphasizes strong customer service, attention to detail, and the ability to work efficiently in a fast-paced outpatient setting.

Qualifications

• High school diploma or GED required.
• 2 years of professional office or customer service experience preferred.
• Strong computer skills with Windows, MS Office, and email.
• Excellent verbal, listening, and written communication skills.
• Ability to work in a fast-paced environment with strong organizational skills.

Responsibilities

• Answer phones and greet patients courteously; route calls to the right department.
• Follow management policies to standardize clinic processes across locations.
• Check-in patients and update records in PM/EHR accurately.
• Collect demographics, insurance info, and co-pays; process payments.
• Scan documents into the EHR and manage digital records.
• Ensure eligible patients receive distress screening.
• Schedule internal and walk-in appointments; assist with nurse triage.
• Communicate Patient Engagement Portal information and assist with registration.
• Run daily reports such as cancel/no show and missing employer data.
• Maintain confidentiality of patient information per policies.
• Travel to other clinics as needed; perform other duties as assigned.

Skills

Customer service

MS Office

Data entry

Verbal communication

Written communication

Education

High school diploma or GED

2 years office/customer service experience

Job description

Tennessee Oncology, one of the nation’s largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology’s mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege.

Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description

The Registration Coordinator position provides medical office support including check-in and some check out functions. Manage the reception of patients within the office and by telephone. Obtains patient insurance and demographic information, collects co-pays, payments, and schedules internal appointments, etc.

Essential Functions

• Answers the telephones and greets patients in a courteous, efficient manner. Routes calls/messages to appropriate discipline/department
• Follows policy and procedures outlined by management to ensure standardization of processes across all clinics
• Conducts patient check-in, following policy and procedures
• Properly tracks patients in EHR for next location and ensures patients are not missed
• Obtains pre-patient registration, demographic and insurance information and enters appropriately into Patient Management System (PM) or Electronic Health Record (EHR). Including all paper/electronic documents
• Verify and update patient demographics
• Scan documents into Electronic Health Record
• Collect patient photographs, scan insurance cards (and notify insurance auth coordinators), and documents/obtains signatures on necessary forms as needed
• Ensures eligible patients have proper distress screening
• Collects co-payments and/or payments at time of service and manages end of day procedure to include daily deposit, petty cash reconciliation, and sign in sheets
• Ensures canceled/no show and missed appointments are followed up and properly documented
• Schedules internal patient appointments and makes walk-in appointments, i.e. Nurse triage, sample drop off, etc.
• Communicates information regarding Patient Engagement Portal and assists with registration process, to include sending invites
• Runs and works daily reports, such as cancel/no show, missing employer, etc.
• Demonstrates excellent customer service. Responds promptly to patient, physician, manager, clinic, and other department requests
• Communicates to other staff members using Instant Messaging System
• Scans documents into Electronic Health Record
• Other duties as assigned
• Ability to travel/float to other clinics for business needs
• Maintain and ensure confidentiality of patient information
• Adheres to all Tennessee Oncology policies and procedures

EDUCATION AND EXPERIENCE:

(Knowledge, Skills & Abilities)

• High school graduate or equivalent with GED
• 2 years of previous professional office experience and/or customer service experience preferred
• Strong computer skills including Windows file management and MS Office, and e-mail experience
• Good verbal, listening, and written communication skills
• Ability to work productively and effectively in a fast-paced environment
• Strong organizational skills and attention to detail
• Excellent customer service skills

Physical Requirements

• Able to travel to clinics when necessary
• Able to lift 25 pounds