Registration Clerk - Field House PT

Waukeganparks; Waukegan (IL); On-site; USD 10,000 - 60,000; Part time

Job summary

A part-time Registration Clerk position is available at the Waukegan Field House, responsible for front desk operations and customer service in a community recreation setting. This role requires excellent communication skills and the ability to manage varied tasks, ranging from handling inquiries to processing registrations and payments.

Qualifications

• 16 years and older.
• Previous experience in customer service preferred.
• First Aid/CPR/AED certification required within one year.

Responsibilities

• Serve as receptionist for visitors, answer calls, and direct inquiries.
• Receive payments, oversee cash drawer, and maintain records.
• Assist management staff with various program details.

Skills

Customer service

Bilingual in English and Spanish

Basic office equipment use

Education

High School Diploma or GED

Tools

Word processing software

Job description

Job Details

Job Location: Field House, Sports, Fitness, and Aquatics Center - Waukegan, IL

Position Type: Part Time

Salary Range: $15.00 - $16.29 Hourly

Job Category: Union

Registration Clerk - PT

Status of Employment:

Part-Time, Non-Exempt
Subject to the Collective Bargaining Agreement through Service Employees International Union (SEIU) Local #73.

Compensation & Benefits:

Expected hiring range $15.00 to $15.50 based on education, experience, and skills.

Click here for a quick look at benefits!

Description:

This position is responsible for the operation of the front desk at the Field House Sports, Fitness & Aquatic Center. Duties include but are not limited to:

Duties/Essential Functions:

• Serve as receptionist for visitors to the Recreation Department and direct visitors to the appropriate personnel, programs or services.
• Receive incoming calls through the telephone system and two way radios and route calls as required.
• Answer publicinquiries and channel inquires to appropriate staff if necessary.
• Register the public and explain program and membership detail.
• Receive payments for programs and services.
• Oversee cash drawer and balance receipts, securing monies and receipts.
• Maintain records and files relating to registration, membership and other Recreation Department functions.
• Maintain reception, front desk, and lobby areas in a neat, clean, and organized manner.
• Operate office equipment including computers and copy machine.
• Assist management staff with various program details including but not limited to typing, public contacts, obtaining computer data, updating bulletin boards and signage, and the distribution of promotional material.
• Open Field House and prepare for the business day and secure the facility properly when closing.
• Check daily schedule of activities within the Field House to insure appropriate room setup and usage.
• Provide good external and internal customer service.
• Attend pertinent departmental/park district meetings and in-house training sessions.
• Conduct self according to the policies and procedures as established by the park district.
• Participate in park district Safety and Training Program to ensure that work performed and service provided are implemented in a safe manner.

Marginal Functions:

• Assist with other recreation programs and special events as needed.
• Assist with room setup or teardown.
• Assist staff in the performance of their duties.
• Attend seminars and training workshops.
• Perform other duties as assigned.

Qualifications

Age:

• 16 years and older.

Education:

• High School Diploma or GED.

Experience:

• Previous experience using computers, answering telephones, cashiering and customer service.
• Minimum of six months of related office experience preferred.

Knowledge:

• Basic office equipment and word processing software.
• Sound customer service techniques.
• Bilingual in English and Spanish preferred.

License/Certification:

• First Aid/CPR/AED certification required within one year.

Hours:

Shifts Available:

Monday-Friday - Weekday Mid-Day 11:00am-6:00pm; Saturday & Sunday - Weekend 7:00am-7:00pm

Conditions of Employment May Include:

• provide proof of date of birth.
• provide a copy of driver's license or photo ID.
• submit to a reference check/ employment verification.
• submit to a criminal background check.
• submit to random, reasonable cause and post-accident drug and alcohol testing.

Contact:

Quin Garbett
Recreation Specialist of Field House Operations
847-782-3630
[e-mail]

Closing Date:

Open until filled.