Registration and Scheduling Specialist Lynnfield Primary Care

Beth Israel Lahey Health; Lynnfield (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health is seeking a patient registration and scheduling specialist. Under supervision, you will register patients, collect co-pays, verify information, and schedule appointments with precision and courtesy.

You will greet patients, provide status updates, answer calls with AIDET, and collaborate with the Access Center to ensure accurate charges and timely access to care.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of experience in a high-volume customer service role.
• Strong communication and data-entry accuracy.

Responsibilities

• Register new and established outpatients, verify information and collect co-payments.
• Status appointments at check-in and ensure charges post.
• Provide patient status updates and assist with scheduling.
• Greet patients, maintain waiting areas, answer phones using AIDET.
• Collaborate with Access Center to schedule patients.
• Float to other areas as needed.
• Administer MSPQ survey to Medicare patients.

Skills

Customer service

Multi-tasking

Verbal communication

Written communication

PC skills

Education

High school diploma or equivalent

Job description

Job Description Summary

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Under general supervision of the department supervisor and/or manager, and following established procedures, performs a variety of tasks associated with the registration, scheduling, and collection of critical billing information for patients utilizing the clinic. Acts as a frontline representative of Lahey Health exercising the highest standards of customer service in all interactions with patients and staff.

Job Description

Essential Duties & Responsibilities including but not limited to:

• Registers all new and established outpatients upon arrival, verifying, collecting co-payments, and updating required information where needed. Is responsible for collecting and data-entering information with high degree of accuracy.
• Statuses all appointments at the time of check-in. Confirms that all appointments are statused by the end of the business day to ensure that all appointments may have appropriate charges posted. Enters all future appointment requests and indicates patient preferences or exclusions for dates and/or times. Schedules multiple appointments in the proper sequence and within appropriate time frames.
• Regularly rounds with patients in waiting areas and provides patients with status updates as they relate to appointment wait times and changes.
• Monitors patient waiting areas for cleanliness and appearance.
• Works collaboratively with the Access Center at LHMC to schedule patients and create access. Meets established department productivity standards.
• Floats to other areas as needed based on staffing and volume.
• Demonstrates efficiency in answering the phone and registering patients in-person utilizing AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You). Manages incoming calls professionally.
• Maintains a professional and courteous manner and provides communication in a manner consistent with customer satisfaction, service excellence strategies, and Lahey Standards of Behavior.
• Escalates questions/issues to appropriate resources in order to facilitate access and patient/provider satisfaction.
• Works on the scheduling work queues and recall lists by calling patients to set up appointments.
• Provide each patient with appropriate paperwork per clinic.
• Maintains flexibility by adjusting schedule to meet the needs of the department.
• Administers MSPQ Survey to all Medicare patients, in accordance with Medicare and Lahey Clinic guidelines.

Minimum Qualifications

Education: High school diploma or equivalent

Licensure, Certification & Registration: None

Experience: A minimum of 1 year of experience in a high volume customer service related position.

Skills, Knowledge & Abilities

Strong customer service skills, strong PC skills, effective written and verbal communication skills, ability to multi-task

Pay Range

$20.00 - $26.92

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients’ lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled