Registration and Immigration Specialist

IMDiversity; Santa Barbara (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

IMDiversity is seeking a Registration and Immigration Specialist to provide comprehensive support services in enrollment, fee payments, and transcript issuance at the University of California, Santa Barbara. The role involves advising international students on visa status, managing I-20 processing, and maintaining accurate records in compliance with federal policies. Ideal candidates will have a Bachelor's degree, customer support experience, and proficiency in MS Office. This position offers an opportunity to work with a diverse student body in a dynamic educational environment.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Two or more years of customer support and outreach experience.
• Proficiency with MS Office, Google Suite, or equivalent tools.

Responsibilities

• Provide comprehensive customer support services in enrollment and fee payments.
• Advise visiting international students on immigration visa status.
• Coordinate I-20 processing and respond to immigration-related inquiries.

Skills

Customer support and outreach experience

Interpersonal and written communication skills

Service orientation

Critical thinking

MS Office proficiency

Education

Bachelor’s degree or equivalent combination

Tools

Destiny platform

Google Suite

Job description

Registration and Immigration Specialist

University of California, Santa Barbara – Santa Barbara, CA

Under the general supervision of the Customer Services Manager, the Registration and Immigration Specialist provides comprehensive customer support services in the areas of enrollment, fee payments, refunds, transcript issuance, grade recording, and record maintenance.

• Maintain an audit‑compliant office and up‑to‑date student records.
• Assure accuracy of PaCE’s academic records in the Destiny platform, including importing grades, generating transcripts, and resolving transcript/grade issues.
• Provide advising to visiting international students, offering guidance on immigration visa status and coordinating with campus offices to ensure compliance with federal policies.
• Coordinate I‑20 processing, maintain SEVIS and USCIS workflows, and serve as the primary point of contact for all immigration‑related inquiries.
• Develop and maintain a comprehensive customer database, generate reports, and support sales and marketing initiatives.
• Maintain help‑center knowledge‑base articles and documentation related to immigration, visas, and academic policies.

Satisfactory criminal history background check is required.

Minimum Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• Two or more years of customer support and outreach experience.
• Proficiency with MS Office, Google Suite, or equivalent tools.
• Demonstrated excellent interpersonal and written communication skills with diverse audiences.
• Service orientation, active listening, critical thinking, and ability to work independently and as part of a team.
• Ability to execute multiple tasks with demanding time frames.

Desirable Requirements

• Knowledge of the Destiny platform.
• Familiarity with U.S. Government Immigration Policies (I‑20, F‑1, etc.).
• Awareness of UCSB policies and procedures.
• Experience with SEVIS and the USCIS online system.