REGISTRAR WVH ACCESS SERVICES

Salem Health Hospitals and clinics; Dallas (OR); On-site; USD 42,000 - 54,000; Full time

Job summary

Salem Health Hospitals and Clinics is seeking a Registrar at West Valley Hospital in Dallas, Oregon. You will register patients for treatment, verify insurance, and collect payments while maintaining accurate demographics and clinical data in the EMR system.

The role emphasizes customer service and Lean-inspired process improvements in a fast-paced hospital setting. Experience in healthcare clerical work and proficiency with EPIC/EMR, along with MS Office skills, are preferred.

Qualifications

• Experience in a healthcare administrative or clerical environment.
• Proficiency with EMR systems and data entry tools.

Responsibilities

• Register patients accurately with demographic, financial, and clinical data.
• Verify insurance eligibility and obtain necessary authorizations.
• Provide excellent patient-facing service and maintain compliant records.
• Communicate effectively with patients, families, and hospital staff.
• Operate EPIC/EMR and related systems for timely data entry.
• Assist with general front-desk duties as needed.

Skills

Customer service

Data entry

MS Office

Epic EMR

Tools

Epic EMR

MS Excel

Job description

Location: West Valley Hospital, 525 Washington Street, Dallas, Oregon 97338
Department: Access Services
Position Type: Full time, 40 hours/week, Non-Exempt
Limited Duration: End date 08/30/2027 *subject to change*
Schedule: 8:30 am - 4:00 pm, Wednesday, 8:30 am - 8:00 pm, Thursday and Friday, Every other weekend

Your role with us

As a registrar at West Valley Hospital involves courteously and efficiently registering patients for treatment while ensuring all demographic, financial, and clinical information is accurately entered into the electronic medical record system, Epic. The registrar verifies insurance eligibility, collects necessary authorizations and payments, and ensures compliance with regulatory standards across multiple hospital departments. They play a vital role in patient experience, quality assurance, and continuous improvement through Lean principles, all while maintaining exceptional customer service and adaptability in a fast-paced healthcare environment.

What you'll do

• Obtain accurate demographic, guarantor, and financial information; assign the correct medical record and account number providing a database which assures accurate billing and clinical information.
• Obtain appropriate signatures on all admitting forms as required to assure reimbursement and consent for treatment
• Facilitate positive interaction with the public, physicians and other employees so guest relations are maximized and the hospital mission and vision is achieved.
• Communicate with patients of all ages, backgrounds and needs, showing empathy and kindness in all interactions with patients and visitors.
• Verify insurance eligibility, utilizing online carrier resources.
• Uses the overhead paging system.

Required qualifications

• 1 year of experience working in a fast-paced customer service environment that included substantial use of data entry and keyboard skills.

Additional information

• Successful candidate will have experience in a health care administrative or clerical environment, including experience with EPIC or other electronic medical record (EMR) system.
• Intermediate level of proficiency with MS Office (Word, Outlook, Excel).

Total rewards package

Salem Health's comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations, and professional growth. Click here for details.

Why Salem Health?

Salem Health is a Top Workplace in Oregon, known for fostering a supportive culture where your contributions truly matter. As an award-winning, independent health care system, we serve our region through Salem Hospital, multiple community clinics and West Valley Hospital, ensuring broad access to high-quality care.

We believe in empowering our teams. Through Lean principles, staff help drive innovation and solve real problems. We also invest in your growth with professional development, tuition assistance, and clear career pathways. At Salem Health, you’ll find more than a job, you’ll find purpose, connection, and room to thrive.

Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.

Salem Health Hospitals and Clinics is committed to providing access, equal opportunity, and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail].