Registrar - Voorhees (Per Diem)

Virtua; Willingboro Township (NJ); On-site; USD 30,000 - 50,000; Part time

Job summary

An established industry player is seeking a dedicated Patient Access Registrar to join their team. In this role, you will be the first point of contact for patients, gathering essential demographic information and ensuring a smooth registration process. Your excellent customer service skills will shine as you assist patients with their insurance and billing inquiries. This position requires a minimum of 4 shifts per month, including weekends and holidays, and offers a comprehensive orientation to set you up for success. If you thrive in a fast-paced environment and have a passion for helping others, this opportunity is perfect for you.

Qualifications

• 1+ years of customer service experience in a professional setting.
• Medical office or admittance experience preferred.

Responsibilities

• Gathers and enters patient demographic information into the system.
• Verifies benefits and collects co-pays and deductibles.
• Provides excellent customer service as the first contact representative.

Skills

Customer Service

Communication Skills

Typing Skills

Computer Skills

Education

High School Diploma

Tools

Epic System

Job description

*Please note work schedule will be scheduled in advance with availability provided at the time of hire and needs of the department working a minimum of 4 shifts per month, including weekends, possible weekdays and holidays, including the day before and/or after at any Patient Access department at Virtua, which includes but is not limited to Patient Access North (Mt. Holly/Willingboro), Patient Access South (Voorhees/Marlton/Berlin), and Patient Access West (Camden ED/Our Lady of Lourdes Camden).

Schedule and Orientation:

• Work schedule will be scheduled in advance based on availability provided at hire, requiring a minimum of 4 shifts per month, including weekends, weekdays, and holidays, at any Patient Access department at Virtua.
• All Registrar positions require completing a 3-week dayshift orientation (3 days per week), with the schedule created by the hiring manager at the hire location.

Summary:

Gathers and enters patient demographic information into the hospital information system. Verifies benefits, obtains required authorization. Collects co-pays, deductibles, co-insurance, and deposit amounts. Performs accurate and thorough registrations. Ensures compliance with regulatory guidelines. Acts as the first contact representative of Virtua by providing excellent customer service.

Position Responsibilities:

1. Obtains copies of patient insurance cards and identification; enters demographic, financial, insurance, and clinical information into the computer system; verifies data completeness and accuracy.
2. Obtains signatures on all required documents for consent, medical necessity, and regulatory documentation; processes all necessary paperwork.
3. Correctly identifies, collects, and processes co-pays, deductibles, co-insurance, and deposits from patients; facilitates resolution of billing issues by liaising with patient accounting, patients, and insurance representatives.
4. Provides appropriate referrals and payment options for patients needing financial assistance.
5. Provides additional office support including telephones, scheduling, typing, and filing.

Position Qualifications and Experience:

Minimum of 1 year customer service experience in a professional setting (excluding retail/food service). Medical office or admittance experience preferred. Must demonstrate a positive demeanor, strong verbal and written communication skills, ability to handle stressful situations and multiple tasks, and basic typing, computer, and word processing skills.

Required Education:

High School diploma.

Training / Certification / Licensure:

One year of Epic system experience highly preferred.