Registrar - Susitna Surgery Center

Mat-Su Regional Medical Center; Palmer (AK); On-site; USD 32,000 - 42,000; Full time

Job summary

Mat-Su Regional Medical Center is seeking a Registrar to support patient care by accurately capturing demographic and insurance information and scheduling procedures. The role emphasizes excellent customer service and precise data collection within a fast-paced clinical setting.

Responsibilities include pre-registering patients, verifying insurance, obtaining authorizations, and maintaining complete patient records. Regular attendance and adherence to policies are required.

Qualifications

• Post-secondary education in medical/healthcare administration preferred.
• 0–2 years in healthcare registration or front desk.
• 0–2 years in customer service preferred.

Responsibilities

• Assist patients and families with questions and scheduling.
• Pre-register patients and collect accurate demographic data.
• Verify insurance eligibility and obtain authorizations.
• Collect payments and explain financial obligations.
• Maintain accurate registration records and patient IDs.
• Communicate reports to physicians' offices.
• Ensure compliance with policies and attendance.

Skills

Insurance verification

Medical terminology

EHR systems

Attention to detail

Interpersonal skills

Data privacy

Education

Medical office administration education

Job description

Why Join Us?

• Be Valued for What You Bring to the Team– Competitive pay that rewards your hard work
• Invest in Your Future – 401(k) with company match
• Your Wins Deserve Recognition – Employee rewards and recognition programs
• A Team You'll Love Working With – A collaborative, purpose-driven culture making a difference every day

Great people. Great benefits. Meaningful work. Join us and make an impact.

No weekends, No holidays, No Call

Hours of Operation: Monday - Friday 7:00 - 4:30

Job Summary

The Registrar supports patient care by accurately capturing and verifying demographic and insurance information through both in-person and telephone interactions. This role ensures a seamless registration process by scheduling procedures, securing necessary authorizations, and maintaining complete and organized patient records, all while providing exceptional customer service.

Essential Functions

• Interacts with patients and their families to address questions and provide courteous, timely assistance.
• Regulates schedules based on procedure requirements, physician availability, and staffing needs.
• Schedules patient procedures as required and pre-registers scheduled patients by obtaining accurate demographic information.
• Verifies insurance eligibility using designated applications, captures correct health insurance details, and secure necessary authorizations and verifications for services.
• Collects and records patient financial responsibility estimates as applicable.
• Communicates operative reports daily to appropriate physician offices.
• Compiles and organizes registration documentation to ensure completion of patient medical records.
• Collects patient co-pays or deductibles when applicable and informs patients of financial obligations.
• Assists patients with understanding insurance requirements and assists with resolving insurance-related questions.
• Carefully documents on forms if the patient is unable to sign the consent authorization forms, or why a family member signs the forms and has nursing sign off if the patient is unable to sign.
• Places an armband on each patient before the patient leaves the department to ensure proper identification of the patient throughout their stay.
• Answers and returns phone calls, addressing questions with professionalism and courtesy.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Post secondary education or training in medical office administration or healthcare administration preferred
• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required
• 0-2 years of experience in a customer service role preferred

Knowledge, Skills and Abilities

• Knowledge of insurance verification and basic medical terminology.
• Ability to maintain accuracy and attention detail in a fast-paced environment.
• Familiarity with electronic health record (EHR) systems and registration software.
• Ability to manage sensitive and confidential information appropriately.
• Effective interpersonal skills to work with patients, families and healthcare teams.

This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for an employer.