Registrar Service Desk Supervisor

Andrew Wommack Ministries; Woodland Park (CO); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

PTO

Paid holidays (10)

FSA

HSA

Voluntary life

Short-term disability

Long-term disability

403(b) retirement plan

Life assistance program

Accident/hospital

ID Shield / Telehealth

Job summary

Andrew Wommack Ministries is seeking an Experienced Customer Service professional at Charis Bible College in Woodland Park, CO, to ensure top-tier service for student documents and records changes. You will collaborate with the registrar and records teams to maintain accuracy across online and on-site student records.

The role involves data migration, onboarding support for new and returning students, and timely communication across departments.

Qualifications

• Excellent communication and problem-solving skills.
• Must operate Windows-based computers.
• Strong Microsoft Office skills (Word, Excel, Outlook, Access).
• Knowledge of software systems for maintaining student records.
• Knowledge of academic student record-keeping in higher education.
• High level of professionalism and discretion with confidential information.
• Able to coordinate and communicate well with other employees.
• Detail-oriented with strong organizational skills.
• High level of trustworthiness.

Responsibilities

• Provide excellent customer service for transcripts, education verifications, certificates, and other education documents for all Charis students and alumni.
• Give statistics to the Registrar on the number of students served, types of issues, and time to resolution.
• Monitor registrar email and provide timely status updates on resolutions.
• Assist in data migration and clean-up of legacy systems and the launch of new systems.
• Ensure onboarding for new and returning students is handled with excellence and proper class registrations.
• Data entry of student information into the SIS accurately and efficiently.
• Be available at conferences to assist the admissions department as needed.
• Be available at Hybrid Night and Saturday sessions to support students as needed.
• Other duties as assigned.

Skills

Excellent communication

Problem solving

Windows-based operations

Microsoft Office Suite

SIS / student records systems

Higher education records

Professionalism & discretion

Team coordination

Detail oriented

Trustworthy

Education

High school diploma or equivalent

Charis Bible College graduate preferred

Tools

SIS software

Microsoft Office Suite

Job description

Job DetailsLevel: ExperiencedJob Location: Charis Bible College Colorado - Woodland Park, CO 80863Position Type: Full TimeEducation Level: High SchoolSalary Range: $20.19 - $20.19 HourlyTravel Percentage: NoneJob Shift: DayJob Category: Customer Service

Position Purpose:

Ensures that all students receive the highest level of customer service in getting their documents and request for changes completed promptly. Train and evaluate the service desk specialist's level of service given to the students, and that the processes are completed by the guidelines given. Work closely with the records team to maintain accuracy as it affects the student records. This includes online, stateside, and Woodland Park students and includes all years of study at Charis. Communicate with other departments as needed to fulfill student requests. Due to the schedule of this position, current Charis Bible College Day students will not be considered for this role.

Essential Duties:

• Provide great customer service in providing transcripts, education verifications, certificates, and other education documents and requests for changes to student records for all Charis students and alumni
• Give stats to the Registrar on the number of students serviced, types of issues handled, and time to resolution
• Monitors and maintains the registrar email and provides status reports on time for resolution
• Assist in the data migration and clean-up of legacy systems and the launch of new systems
• Ensure onboarding for new and returning students is handled with excellence and registration into the proper classes and status updates are made
• Data entry of student information and updates in the SIS efficiently and accurately
• Be available at all conferences to assist the admissions department as needed
• Be available at designated times for Hybrid Night and Saturday students to serve as needed
• Other duties as assigned

QualificationsKnowledge, Skills, and Abilities:

• Excellent communication and problem-solving skills
• Must be able to effectively operate Windows-based computer
• Excellent Microsoft Office skills (Word, Excel, Outlook, and Access)
• Knowledge and ability with software systems for maintaining and processing student records
• Knowledge of academic student record-keeping in a setting of higher education
• Must have a high level of professionalism and discretion in dealing with sensitive and confidential information
• Able to coordinate and communicate well with other employees
• Detail-oriented, with high-level organizational skills
• Must demonstrate a high level of trustworthiness

Requirements:

• Must have a personal relationship with Jesus Christ
• Must sign the Statement of Faith
• A high school diploma or equivalent education is required
• Charis Bible College graduate is preferred
• Must pass all required checks

Experience:

• Minimum of 1 year of administrative experience required
• Minimum of 1-year customer service experience required
• Compensation commensurate with experience

Benefits:

• Medical, Dental, Vision
• Paid Time Off (PTO)
• Paid Holidays per year (10)
• Flexible Spending Account (FSA)-Medical/Dependent Care
• Health Savings Account (HSA)
• Voluntary Life
• Short Term Disability
• Long Term Disability
• 403(b) Retirement Plan
• Life Assistance Program
• Accident/Hospital
• ID Shield/Legal Shield and Telehealth

About Us:

Andrew Wommack Ministries (AWM) is a teaching ministry of unconditional love and the balance between grace and faith. For over forty years, Andrew and Jamie have been teaching the truth of the Gospel to the body of Christ by teaching at seminars, in churches, on radio and television, by training others at Charis Bible College, and by developing ministry materials designed to help you in your relationship with the Lord. We are a family here at AWM, we like to have fun, and we love Jesus. You will find that our culture reflects just that. Our core values demonstrate that we serve God’s people with Excellence, Faithfulness, and Integrity.