Registrar’s Office Coordinator

Nebraska Wesleyan University; Lincoln (NE); On-site; USD 40,000 - 60,000; Full time

Job summary

Nebraska Wesleyan University is seeking a full-time Registrar’s Office Coordinator to ensure smooth operations at the Registrar's Office. In this role, you will support front office activities, maintain academic records, and oversee various registration processes while providing excellent customer service to students and staff.

Benefits

Comprehensive benefits plan

Health, Dental and Vision Insurance

Life Insurance

Disability benefits

Retirement

Paid time off exceeding five weeks

Tuition discount for dependents after one year

Qualifications

• Ability to prioritize tasks and meet deadlines while providing excellent service.
• Ability to communicate effectively to build relationships with diverse groups.
• Experience with office technologies and attention to detail.

Responsibilities

• Oversee front office operations and office communications.
• Process registration requests and maintain student academic records.
• Coordinate transcript ordering and manage graduation procedures.

Skills

Customer Service

Communication

Attention to Detail

Multitasking

Confidentiality

Education

Minimum one year of related experience

Experience in an academic setting

Tools

Microsoft Office suite

Student information systems

Reporting software

Job description

Human Resources
Smith-Curtis 202
5000 Saint Paul Avenue
Lincoln, NE 68504
Fax [phone]

Employment Opportunity for the Position of Registrar’s Office Coordinator

Status

Nebraska Wesleyan University seeks an individual to serve as the Registrar’s Office Coordinator. The Registrar’s Office Coordinator is responsible for the frontline operation of the Registrar’s Office. This position staffs the front office and oversees office communication (phone, email, fax, mail), supervises student workers, creates and maintains course schedule for registration for all student types, coordinates transcript ordering process, responds to degree and enrollment verification requests, processes registration requests and major/minor declarations, and coordinates all front office operations.

The Registrar’s Office Coordinator is a full-time, non-exempt, year-round position. NWU offers a competitive wage and comprehensive benefits plan including Health, Dental and Vision Insurance, Life Insurance, Disability benefits, Retirement, more than five and a half weeks of paid time off per year with vacation and holidays, and 100% tuition discount for dependents after one year of service.

Department

Registrar’s Office

Responsibilities

• Maintain a current understanding of academic policies, procedures, and processes related to student records and professionally communicate these to faculty, students, and staff.
• Maintain accurate student academic records for permanent records retention.
• Provide front line support for Registrar’s Office including telephone, general registrar email account, mail, and front counter, responding to student, faculty, staff, and general public requests and inquiries.
• Enter class schedule and monitor changes for all NWU course offerings (undergraduate, graduate, and Wesleyan Honors Academy), verify offerings comply with schedule grid requirements, resolve room scheduling conflicts, update registration and schedule information. Oversee the room scheduling process and corresponding software.
• Oversee transcript ordering process for current and former students. Work closely with National Student Clearinghouse to ensure electronic transcript process is operating effectively. Responsible for money received for transcripts and deposits to Business Office.
• Maintains accuracy of transfer credit database and degree pathways within the TES platform
• Maintains up-to-date knowledge of new and emerging TES features and functionality to ensure NWU’s utilization reflects current capabilities of the platform.
• Build Registrar Offices forms in SoftDocs.
• Collaborating with CSIT on creating workflows and troubleshooting Registrar Office SoftDocs forms.
• Assist SCO with VA enrollment certifications, compiling documents for compliance visits, monitoring student enrollments.
• Respond to degree and enrollment verification requests. Update degree enrollment verification information with National Student Clearinghouse.
• Process forms including drop/add/withdrawal requests, petitions, medical withdrawals, exit forms, major and minor declarations.
• Coordinate basic office needs (order office supplies, reconcile credit card statement, manage office printers/copiers). Maintain office policies and procedures.
• Manage Registrar’s Office graduation and commencement ceremony procedures.
• Coordinate preparation and mailing of diplomas and certificates.

Qualifications

• Minimum one year of related experience, preferably in an academic setting.
• Ability to manage multiple priorities in fast-paced office setting.
• Ability to prioritize tasks and meet scheduled deadlines while providing excellent customer service to a variety of people.
• Ability to communicate diplomatically, clearly, and effectively in order to work and build relationships with students, faculty, staff, parents, alumni, and community members.
• Demonstrated knowledge of office technologies including computer, fax machine, scanner, Microsoft Office suite (Excel, Word, Outlook).
• Ability to work effectively in a diverse community and meet the needs of diverse student populations.
• Demonstrated ability to maintain and be responsible for confidential information.
• Demonstrated ability to work with high levels of accuracy and attention to detail.
• Preferred applicants will have experience with student information systems (preferably Ellucian Colleague) and reporting software (preferably Informer).

DOE/Q

How to Apply

To apply, please upload a cover letter, resume or curriculum vita, and the names of three professional references at the following URL: https://nebrwesleyan.applicantpro.com/jobs/ . NWU encourages applicants to address how one or more of NWU’s Core Values align with their personal values and characteristics and/or how they would contribute to them at NWU in their cover letter or a separate document. Review of applications will begin immediately and continue until the position is filled.

Nebraska Wesleyan University provides equal educational and employment opportunities to qualified persons in all areas of university operation without regard to religion or creed, age, genetic information, gender identity and expression, sexual identity and orientation, veteran status, disability, marital status, race, or national or ethnic origin, in compliance with state and federal laws, including but not limited to Title XII, Title IX, and the ADA. E-Verify, EOE.