Registrar - Registration MSD - PRN

stormontvail

United States

On-site

USD 32,000 - 43,000

Full time

6 days ago

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Job summary

Stormont Vail Health is seeking a Registration staff member for the first shift to greet patients and visitors, collect necessary information, and perform clerical and reception duties. The role emphasizes accuracy in demographics, insurance data, and visit details, while handling patient estimates and transactions with a focus on patient experience.

The ideal candidate has a High School Diploma or GED and at least 1 year of customer service experience, with knowledge of HIPAA and Medicare

Qualifications

High school diploma or GED required.
1 year of customer service experience required.
Knowledge of HIPAA and Medicare guidelines preferred.

Responsibilities

Provide excellent customer service to patients, visitors, and guests.
Register patients with demographic, insurance, and visit information.
Complete check-in and admission functions verifying patient identity.
Complete financial discussions including patient estimates and payment collections.
Collect patient copays and prior balances as appropriate.
Assist patients in completing required documentation and database entry.
Schedule follow up appointments and explain handouts.
Comply with privacy and confidentiality requirements.

Skills

HIPAA compliance

Problem solving

Medical terminology

Education

High School Diploma / GED

Job description

Position Status:

Shift: First Shift (Days - Less than 12 hours per shift) (United States of America) Hours per week: 0

Job Information

Exemption Status: Non-Exempt

A Brief Overview

Registration staff graciously greet all patients and visitors to Stormont Vail. Provide a positive image to customers by creating a friendly atmosphere while collecting all necessary patient and visit related information in a courteous manner for the visit. Complete clerical and reception duties in a welcoming manner focused on meeting customer needs. Completes process workflows and financial discussions in an efficient manner while adhering to organizational and regulatory standards.

Education Qualifications

High School Diploma / GED Required

Experience Qualifications

1 year Experience in customer service. Required

Skills and Abilities

Knowledge of Patient Rights, HIPAA and Medicare Secondary Payer guidelines. (Preferred proficiency)
Identify complex problems, review related information, evaluate options and implement appropriate solutions. (Preferred proficiency)
Knowledge of basic medical terminology. (Preferred proficiency)

What you will do

Provide excellent customer service to all patients, visitors, and other guests to Stormont Vail.
Register patients in a timely manner including demographic, insurance, visit information, and obtain signatures on documents.
Complete check-in and admission functions based on service area verifying patient identity.
Complete financial discussions including providing patient estimates and payment collections.
Collecting patient copays and prior balances as appropriate.
Assist patients in completing required documentation and database entry based on service area.
Schedule follow up appointments as appropriate.
Provide and explain all required handouts as appropriate.
Complete basic real time eligibility insurance validation.
Assist with department specific duties such as referrals, RiteFax and answering phones as needed.
Complete various clerical and office duties as required based on service area.
Comply with laws and regulations including maintaining patient confidentiality.
Correct account and visit edits in a timely manner.
Perform all other duties as assigned.
Comply with all policies, standards, mandatory training and requirements of Stormont Vail.

Travel Requirements

10% There is no planned travel associated with this position. However, on occasion, there may be need to cover for an unplanned vacancy at a different clinic.

Required for All Jobs

Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health Performs other duties as assigned

Patient Facing Options

Position is Patient Facing

Remote Work Guidelines

Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards. Stable access to electricity and a minimum of 25mb upload and internet speed. Dedicate full attention to the job duties and communication with others during working hours. Adhere to break and attendance schedules agreed upon with supervisor. Abide by Stormont Vail's Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.

Remote Work Capability

On-Site; No Remote

Scope

No Supervisory Responsibility

No Budget Responsibility

No Budget Responsibility No Budget Responsibility

Physical Demands