Registrar - Primary Care

CHS Career Site; Fort Wayne (IN); On-site; USD 34,000 - 45,000; Full time

Job summary

CHS Career Site in Fort Wayne, IN is seeking a Registrar to support patient care by accurately capturing demographic and insurance information. This role involves scheduling procedures, obtaining authorizations, and maintaining organized patient records while delivering exceptional customer service.

Ideal candidates have 0-2 years in healthcare front desk or registration, familiarity with EHR systems, and knowledge of insurance verification.

Qualifications

• Post secondary education or training in medical office administration preferred
• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required
• 0-2 years of experience in a customer service role preferred
• Knowledge of insurance verification and basic medical terminology
• Able to maintain accuracy in a fast-paced environment
• Familiarity with electronic health record (EHR) systems and registration software

Responsibilities

• Interacts with patients and families to address questions and provide courteous, timely assistance
• Regulates schedules based on procedure requirements
• Schedules patient procedures and pre-registers scheduled patients
• Verifies insurance eligibility and obtains authorizations
• Collects and records patient financial responsibility estimates
• Maintains registration documentation and patient medical records

Skills

Customer service

Interpersonal skills

Attention to detail

Communication

Education

Post secondary training in medical office administration

Tools

EHR systems

Registration software

Insurance verification software

Job description

Why Join Us?

• Be Valued for What You Bring to the Team – Competitive pay that rewards your hard work
• Benefits You Can Count On – Medical, dental, vision, and life insurance coverage
• Work Hard. Recharge Often. – Generous PTO and extended illness benefits
• Invest in Your Future – 401(k) with company match
• Grow With Us – Career development, learning opportunities, and advancement pathways
• We Invest in Your Success – Licensure and certification reimbursement for eligible roles
• Student Loan Support – Assistance available for eligible roles
• Your Wins Deserve Recognition – Employee rewards and recognition programs
• A Team You'll Love Working With – A collaborative, purpose-driven culture making a difference every day
• Additional Voluntary Benefits – Choose from options such as pet insurance, identity protection, and legal insurance.

Great people. Great benefits. Meaningful work. Join us and make an impact.

No weekends, No holidays, No Call

Typical Hours of Operation: Monday - Friday 8:00 - 5:00

Job Summary
The Registrar supports patient care by accurately capturing and verifying demographic and insurance information through both in-person and telephone interactions. This role ensures a seamless registration process by scheduling procedures, securing necessary authorizations, and maintaining complete and organized patient records, all while providing exceptional customer service.

Essential Functions

• Interacts with patients and their families to address questions and provide courteous, timely assistance.
• Regulates schedules based on procedure requirements, physician availability, and staffing needs.
• Schedules patient procedures as required and pre-registers scheduled patients by obtaining accurate demographic information.
• Verifies insurance eligibility using designated applications, captures correct health insurance details, and secures necessary authorizations and verifications for services.
• Collects and records patient financial responsibility estimates as applicable.
• Communicates operative reports daily to appropriate physician offices.
• Compiles and organizes registration documentation to ensure completion of patient medical records.
• Collects patient co-pays or deductibles when applicable and informs patients of financial obligations.
• Assists patients with understanding insurance requirements and assists with resolving insurance-related questions.
• Carefully documents on forms if the patient is unable to sign the consent authorization forms, or why a family member signs the forms and has nursing sign off if the patient is unable to sign.
• Places an armband on each patient before the patient leaves the department to ensure proper identification of the patient throughout their stay.
• Answers and returns phone calls, addressing questions with professionalism and courtesy.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Post secondary education or training in medical office administration or healthcare administration preferred
• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required
• 0-2 years of experience in a customer service role preferred

Knowledge, Skills and Abilities

• Knowledge of insurance verification and basic medical terminology.
• Ability to maintain accuracy and attention detail in a fast-paced environment.
• Familiarity with electronic health record (EHR) systems and registration software.
• Ability to manage sensitive and confidential information appropriately.
• Effective interpersonal skills to work with patients, families and healthcare teams.

This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for an employer.