Registrar - Patient Registration HSD - FT - Day

Stormont-Vail HealthCare; Topeka (KS); On-site; USD 18,000 - 25,000; Full time

Job summary

Stormont Vail Health is seeking a Registration Clerk to greet patients and visitors, collect demographics, insurance and visit information, and obtain signatures during check-in and admission processes. You will provide courteous, efficient service to ensure a smooth patient experience at the front desk.

The position requires a High School Diploma or GED and about 1 year of customer service experience, with healthcare experience preferred.

Qualifications

• Knowledge of Patient Rights, HIPAA and Medicare Secondary Payer guidelines.
• Able to review information to develop and evaluate options.
• Learn basic medical terminology used in the department.

Responsibilities

• Provide excellent customer service to patients and visitors.
• Register patients with demographics, insurance and visit information.
• Complete check-in and admission functions based on service area.
• Conduct financial discussions including patient estimates and collections.
• Validate patient identity and apply patient safety armbands.
• Assist patients with state required documentation and data entry.
• Answer department phone and route calls as needed.
• Provide and explain all required handouts.
• Perform real-time eligibility insurance validation.
• Escort patients to treatment areas.
• Carry out clerical duties and system edits in a timely manner.

Skills

Patient rights knowledge

HIPAA familiarity

Medicare guidelines knowledge

Identify problems

Medical terminology basics

Education

High School Diploma / GED

Job description

Position Status:

• Full time Shift:
• First Shift (Days - Less than 12 hours per shift) (United States of America) Hours per week:
• 40 Job Information
• Exemption Status: Non-Exempt

A Brief Overview

Registration staff graciously greet all patients and visitors to Stormont Vail. Provide a positive image to customers by creating a friendly atmosphere while collecting all necessary patient and visit related information in a courteous manner for the visit. Complete clerical and reception duties in a welcoming fashion focused on meeting customer needs. Completes process workflows and financial discussions in an efficient manner while adhering to organizational and regulatory standards.

Education Qualifications

• High School Diploma / GED Required

Experience Qualifications

• 1 year Experience in customer service. Required
• Experience in a healthcare setting. Preferred

Skills and Abilities

• Knowledge of Patient Rights, HIPAA and Medicare Secondary Payer guidelines. (Preferred proficiency)
• Identifying problems and reviewing related information to develop and evaluate options and implement solutions. (Preferred proficiency)
• Able to learn and understand basic medical terminology used in the department. (Preferred proficiency)

What you will do

• Provide excellent customer service to all patients, visitors, and other guests to Stormont Vail.
• Register patients in a timely manner including demographic, insurance, visit information, and obtain signatures on documents.
• Complete check-in and admission functions based on service area.
• Complete financial discussions including providing patient estimates and payment collections.
• Validate patient identity and apply patient safety armbands.
• Assist patients in completing state required documentation and database entry based on service area.
• Answer department phone, answer questions or transfer caller to appropriate area as needed.
• Provide and explain all required handouts as appropriate.
• Complete basic real time eligibility insurance validation.
• Escort patients to treatment area.
• Complete various clerical and office duties as required based on service area.
• Correct system registration level edits in a timely manner.
• Understand and follow the Stormont Vail confidentiality policy, always maintaining the confidentiality of patients, co-workers and volunteers.

Required for All Jobs

• Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
• Performs other duties as assigned

Patient Facing Options

• Position is Patient Facing

Remote Work Guidelines

• Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards.
• Stable access to electricity and a minimum of 25mb upload and internet speed.
• Dedicate full attention to the job duties and communication with others during working hours.
• Adhere to break and attendance schedules agreed upon with supervisor.
• Abide by Stormont Vail's Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.

Remote Work Capability

• On-Site; No Remote

Scope

• No Supervisory Responsibility

No Budget Responsibility

• No Budget Responsibility No Budget Responsibility

Physical Demands

• Balancing: Occasionally 1-3 Hours
• Carrying: Occasionally 1-3 Hours
• Climbing (Stairs): Rarely less than 1 hour
• Crawling: Rarely less than 1 hour
• Crouching: Rarely less than 1 hour
• Eye/Hand/Foot Coordination: Frequently 3-5 Hours
• Feeling: Rarely less than 1 hour
• Grasping (Fine Motor): Frequently 3-5 Hours
• Grasping (Gross Hand): Occasionally 1-3 Hours
• Handling: Occasionally 1-3 Hours
• Hearing: Occasionally 1-3 Hours
• Kneeling: Rarely less than 1 hour
• Lifting: Occasionally 1-3 Hours up to 25 lbs
• Operate Foot Controls: Rarely less than 1 hour
• Pulling: Occasionally 1-3 Hours up to 25 lbs
• Pushing: Occasionally 1-3 Hours up to 25 lbs
• Reaching (Forward): Occasionally 1-3 Hours up to 25 lbs
• Reaching (Overhead): Occasionally 1-3 Hours up to 25 lbs
• Repetitive Motions: Frequently 3-5 Hours
• Sitting: Frequently 3-5 Hours
• Standing: Occasionally 1-3 Hours
• Stooping: Rarely less than 1 hour
• Talking: Occasionally 1-3 Hours
• Walking: Occasionally 1-3 Hours
• Physical Demand Comments: Pulling, pushing, sitting and walking frequency will vary based on service areas.

Working Conditions

• Burn: Rarely less than 1 hour
• Chemical: Rarely less than 1 hour
• Combative Patients: Occasionally 1-3 Hours
• Dusts: Rarely less than 1 hour
• Electrical: Rarely less than 1 hour
• Explosive: Rarely less than 1 hour
• Extreme Temperatures: Rarely less than 1 hour
• Infectious Diseases: Occasionally 1-3 Hours
• Mechanical: Rarely less than 1 hour
• Needle Stick: Rarely less than 1 hour
• Noise/Sounds: Occasionally 1-3 Hours
• Other Atmospheric Conditions: Rarely less than 1 hour
• Poor Ventilation, Fumes and/or Gases: Rarely less than 1 hour
• Radiant Energy: Rarely less than 1 hour
• Risk of Exposure to Blood and Body Fluids: Rarely less than 1 hour
• Risk of Exposure to Hazardous Drugs: Rarely less than 1 hour
• Hazards (other): Rarely less than 1 hour
• Vibration: Rar