Registrar Patient Access - Miramar Outpatient Ctr. (Per Diem, Days)

Nicklaus Children's Health System; Fort Lauderdale (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

Nicklaus Children's Health System is seeking a Clerical/Administrative professional to greet patients, register for services, collect payments, and verify demographics and insurance information.

The role requires HIPAA knowledge, accurate data entry, and coordination with multiple departments to ensure smooth patient flow in a busy setting. Spanish fluency is strongly preferred and a strong customer service mindset is essential.

Qualifications

• 1 year of customer service experience.
• Healthcare environment experience preferred.
• Ability to communicate effectively in English (verbal & written).
• Fluency in Spanish strongly preferred.
• Proficient with Microsoft Office suite (Word, Excel, Outlook).

Responsibilities

• Greet patients and families in person or by phone with empathy and professionalism.
• Obtain and verify demographics, third party payer information, financial/medical data, and IDs.
• Register or pre-register patients and collect payments when required.
• Obtain necessary authorizations and document activities in the hospital system.
• Direct patients to appropriate departments and ensure compliance with HIPAA requirements.

Skills

Customer service

English communication

Spanish language

Data entry

Microsoft Office

Phone etiquette

Education

High school or equivalent

Tools

Microsoft Office

Word

Excel

Outlook

Job description

Job Summary

Greets patients and families in person or on the telephone. Obtains demographic, third party payer, financial information, medical information, and identification to schedule or register the patient for services. Obtains authorization and collects payments when required.

Job Specific Duties

• Greets patients and families in person or on the telephone in a respectful and empathetic manner. Responds to questions and/or problems and keeps open lines of communication with patients/families.
• Complies with applicable governmental regulations HIPAA (Health Information Portability and Accountability Act of 1996) and EMTALA (Emergency Medical Treatment Active Labor Act).
• Interviews patients/families to obtain demographic, third party payer, financial/medical information, and identification to schedule, or pre-register/register and/or check-in patients.
• Collects payments and provides receipts.
• Verifies third party payer information via the web or telephone.
• Obtains and documents appropriate authorization for hospital services via web or fax, and follows up until authorization is obtained.
• Documents all activities in the Collection Notes file of the computer system as appropriate.
• Obtains all necessary consents for patient.
• Obtains all advanced directives for patients and assist in completing/ providing Living Will document when appropriate.
• Secures patient ID bracelet, ensures accuracy, and obtains validation from patient and/or legal guardian.
• Directs families to the appropriate location in the facility by phone, text, email, and/or in person.
• Verifies patients are accompanied by legal guardian and notifies Risk Management if patient is present with anyone other than legal guardian for any non-emergent visits.
• Notifies patient/family of deductibles, co-payments, deposits required for registration, and advises/requests payments for out-of-pocket expenses.
• Notifies management of any insurance/financial discrepancies for approval.
• Communicates with appropriate departments if any issues/questions arise and/or to accommodate any special needs for patients.
• Obtains and validates prescriptions and clinical documents when appropriate.
• Places and monitors patients arriving for outpatient services by using patient tracking system.
• Corrects any registration errors made utilizing the QA system.
• Scans all documents to the appropriate folder in the PEDS system.
• Schedules hospital services as appropriate.
• Triages incoming facility inquiries and routes appropriately.
• Secures adult exemptions for outpatient procedures when necessary.
• Identifies duplicate financial and medical record numbers and handles as appropriate.
• Performs down time manual registration as needed.

Minimum Job Requirements

• 1 year of customer service experience

Knowledge, Skills, and Abilities

• High school education or equivalent preferred.
• 1 year of healthcare environment preferred.
• Able to communicate effectively in English both verbally and in writing, in a clear, concise, and courteous manner.
• Fluent in Spanish strongly preferred.
• Basic proficiency in Microsoft Office including Word, Excel and Outlook.
• Able to accurately enter and interpret data.
• Able to adapt and react calmly under stressful conditions in a pleasant manner.
• Able to serve customers with courtesy and respect.
• Able to learn and use system-wide hospital application(s).
• Able to maintain confidentiality of sensitive information.
• Ability to follow complex written or verbal instructions to solve problems.
• Able to establish necessary professional relationships, interact, and communicate effectively with internal and external customers.
• Able to effectively manage and use resources to successfully meet the competing deadlines of a variety of tasks, problems, and projects.
• Able to take and respond to on-call shift or shifts as assigned on weekdays, weekends, and holidays

Job:

Clerical/Administrative

Department:

MIRAMAR OP CTR-PATIENT ACC-2100-570905

Job Status:

Professional