Registrar - Outpatient Days

CHS Career Site; Dothan (AL); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

CHS Career Site is seeking a Registrar to support patient care by accurately capturing and verifying demographic and insurance information during in-person and telephone interactions. The role ensures a seamless registration process by scheduling procedures, securing necessary authorizations, and maintaining complete, organized patient records.

You will deliver exceptional customer service, verify eligibility, pre-register patients, collect financial responsibility estimates, and communicate

Qualifications

• 2 years of experience in healthcare registration, medical office scheduling, or front desk/admissions.
• 0-2 years of experience in a customer service role.

Responsibilities

• Interact with patients and families to address questions and provide courteous, timely assistance.
• Regulate schedules based on procedure requirements, physician availability, and staffing needs.
• Schedule patient procedures and pre-register by obtaining accurate demographic information.
• Verify insurance eligibility and capture correct health insurance details; obtain necessary authorizations.
• Collect and record patient financial responsibility estimates as applicable.
• Communicate operative reports daily to appropriate physician offices.
• Compile and organize documentation for complete patient medical records.
• Prepare charts for upcoming procedures and maintain registration forms.
• Maintain medical records system by filing charts and coordinating storage.
• Respond to requests for medical records promptly; answer and return calls with professionalism.
• Maintain regular attendance and comply with policies.

Skills

Interpersonal skills

Customer service

Data entry accuracy

Registration systems

Insurance verification

Tools

Registration software

Job description

Job Summary

The Registrar supports patient care by accurately capturing and verifying demographic and insurance information through both in-person and telephone interactions. This role ensures a seamless registration process by scheduling procedures, securing necessary authorizations, and maintaining complete and organized patient records, all while providing exceptional customer service.

Essential Functions

• Interacts with patients and their families to address questions and provide courteous, timely assistance.
• Regulates schedules based on procedure requirements, physician availability, and staffing needs.
• Schedules patient procedures as required and pre-registers scheduled patients by obtaining accurate demographic information.
• Verifies insurance eligibility using designated applications, captures correct health insurance details, and secures necessary authorizations and verifications for services.
• Collects and records patient financial responsibility estimates as applicable.
• Communicates operative reports daily to appropriate physician offices.
• Compiles and organizes documentation to ensure completion of patient medical records.
• Prepares charts for upcoming procedures, including nursing documentation and registration forms.
• Maintains the medical records system by filing reviewed charts and coordinating storage according to established policies and procedures.
• Responds to requests for medical records in a timely and efficient manner.
• Answers and returns phone calls, addressing questions with professionalism and courtesy.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required
• 0-2 years of experience in a customer service role required

Knowledge, Skills and Abilities

• Strong interpersonal and customer service skills.
• Ability to handle sensitive information with confidentiality.
• Proficiency in using registration systems and insurance verification tools.
• Attention to detail and accuracy in data entry.
• Excellent organizational and time-management skills.