Registrar

Longview Regional Medical Center; Longview (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Longview Regional Medical Center is seeking a Registrar to support patient care by accurately capturing and verifying demographic and insurance information through in-person and telephone interactions.

The role involves scheduling procedures, obtaining authorizations, and maintaining complete patient records while delivering exceptional customer service.

Qualifications

• Post secondary education or training in medical office administration or healthcare administration preferred.
• 0-2 years of experience in a healthcare setting including patient registration or front desk admissions preferred.
• Strong customer service mindset and ability to handle confidential information.

Responsibilities

• Interacts with patients and families to address questions with courtesy and timeliness.
• Regulates schedules based on procedure needs, physician availability, and staffing.
• Pre-registers scheduled patients by obtaining accurate demographic information.
• Verifies insurance eligibility and secures necessary authorizations for services.
• Collects and records patient financial responsibility estimates as applicable.
• Maintains accurate patient records and communicates with physician offices as needed.
• Collects co-pays or deductibles and informs patients of financial obligations.
• Assists patients with insurance requirements and questions.

Skills

Insurance verification

Healthcare terminology

Attention to detail

Interpersonal skills

Communication

Education

Post-secondary education in medical/admin

Tools

EHR systems

Registration software

Job description

Job Summary

The Registrar supports patient care by accurately capturing and verifying demographic and insurance information through both in-person and telephone interactions. This role ensures a seamless registration process by scheduling procedures, securing necessary authorizations, and maintaining complete and organized patient records, all while providing exceptional customer service.

Essential Functions

• Interacts with patients and their families to address questions and provide courteous, timely assistance.
• Regulates schedules based on procedure requirements, physician availability, and staffing needs.
• Schedules patient procedures as required and pre-registers scheduled patients by obtaining accurate demographic information.
• Verifies insurance eligibility using designated applications, captures correct health insurance details, and secure necessary authorizations and verifications for services.
• Collects and records patient financial responsibility estimates as applicable.
• Communicates operative reports daily to appropriate physician offices.
• Compiles and organizes registration documentation to ensure completion of patient medical records.
• Collects patient co-pays or deductibles when applicable and informs patients of financial obligations.
• Assists patients with understanding insurance requirements and assists with resolving insurance-related questions.
• Carefully documents on forms if the patient is unable to sign the consent authorization forms, or why a family member signs the forms and has nursing sign off if the patient is unable to sign.
• Places an armband on each patient before the patient leaves the department to ensure proper identification of the patient throughout their stay.
• Answers and returns phone calls, addressing questions with professionalism and courtesy.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Post secondary education or training in medical office administration or healthcare administration preferred
• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required
• 0-2 years of experience in a customer service role preferred

Knowledge, Skills and Abilities

• Knowledge of insurance verification and basic medical terminology.
• Ability to maintain accuracy and attention detail in a fast-paced environment.
• Familiarity with electronic health record (EHR) systems and registration software.
• Ability to manage sensitive and confidential information appropriately.
• Effective interpersonal skills to work with patients, families and healthcare teams.