Registrar NCPS - PCC Allapattah (Full Time, Days)

Nicklaus Children's Health System; Ohio; On-site; USD 18,000 - 26,000; Full time

Job summary

Nicklaus Children's Health System is seeking a Customer Service representative to greet patients and families, collect demographics, payment information, and referrals, and to schedule or register services. The role requires strong communication, data entry, and the ability to verify third-party payer information, obtain authorizations, and collect payments while maintaining HIPAA compliance.

Fluency in Spanish is preferred.

Qualifications

• Basic customer service experience in a healthcare or professional office setting.
• Ability to communicate effectively verbally and in writing.
• Ability to accurately enter and interpret data.
• Willingness to work with patients and families with courtesy and respect.

Responsibilities

• Greets patients and families in person or on the telephone.
• Obtains demographic, payer, financial, medical information, and identification to schedule or register the patient.
• Obtains authorization, referrals, and collects payments as required.
• Verifies payer information and obtains necessary authorizations or referrals.
• Documents activity in the patient portal or QA system.
• Notifies patients of deductibles, co-pays, balances, and deposits; collects payments.
• Confirms appointments and communicates with departments to address special needs.
• Schedules physician or hospital services; maintains accurate registration data.

Skills

Customer service

Communication

Data entry

Calm under pressure

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Job Summary

Greets patients and families in person or on the telephone. Obtains demographic, third party payer information, financial information, medical information, and identification to schedule or register the patient for services. Obtains authorization, referrals, and collects payments as required.

Job Specific Duties

• Complies with applicable governmental regulations such as HIPAA (Health Information Portability and Accountability Act of 1996) and EMTALA (Emergency Medical Treatment Active Labor Act).
• Greets patients and families in person or on the telephone displaying excellent customer skills and responds to questions and/or problems. Keeps open lines of communication with patients and families.
• Interviews patients and families to obtain demographic, third party payer information, financial/medical information, identification to schedule, and pre-register or register patient.
• Verifies third party payer information via the web or telephone and seeks appropriate authorization and/or referral for physician and hospital services.
• Documents all activity as appropriate in the collection notes in the computer system.
• Obtains all necessary consents for treatment of patients either in person or verbally. Directs families to waiting area to be called in.
• Verifies patients are accompanied by legal guardian and notifies Risk Management if patient is present with anyone other than legal guardian for any non-emergent visits.
• Notifies patient/family of deductibles, co-payments, outstanding balances, and/or deposits required. Collects all out-of-pocket patient responsibility.
• Communicates with departments or co-workers if any issues and questions arise or to accommodate any special needs for patients.
• Obtains and validates prescription when appropriate.
• Responsible for tracking patients arriving to office and correcting any registration errors made utilizing the QA system.
• Scans all documents in the appropriate folder in the PEDS system.
• Schedules physician or hospital services as appropriate.
• Confirms appointments two days prior to visits.

Minimum Job Requirements

• 1-3 years Customer service experience

Knowledge, Skills, and Abilities

• High school education or equivalent preferred.
• Medical or healthcare office experience preferred.
• Fluent in Spanish preferred.
• Basic proficiency in Microsoft Office including Word, Excel, and Outlook.
• Ability to communicate effectively verbally and in writing.
• Able to accurately enter and interpret data.
• Able to adapt and react calmly under stressful conditions.
• Able to relate cooperatively and constructively with clients and co-workers.
• Able to serve customers with courtesy and respect.
• Able to maintain confidentiality of sensitive information.
• Ability to follow complex written or verbal instructions to solve problems.
• Able to establish necessary relations and interact effectively with internal and external customers.
• Able to take and respond to on-call shift or shifts as assigned on weekdays, weekends, and holidays.

Job: Customer Service

Job Title: Customer Service

Department: NCPS-PATIENT ACCESS-3100-490905

Job Status: Professional