Registrar NCPS - PCC Allapattah (Full Time, Days)

Nicklaus Children's Hospital; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Nicklaus Children's Hospital is seeking a Registrar for the NCPS PCC Allapattah location. The role greets patients and families, collects demographic and insurance information, and registers patients for services while ensuring accurate pre-registration and compliance with policies.

Collaborating with care teams, you will verify payer information, obtain needed authorizations, and collect any applicable deposits or co-pays.

Qualifications

• 1-3 years of customer service experience.
• Healthcare front desk or registrar experience preferred.
• Spanish language ability preferred.

Responsibilities

• Greet patients and families in person or by phone and assist with registration.
• Collect and verify demographic, insurance, and medical information.
• Obtain authorizations, referrals, and collect payments as needed.
• Maintain confidentiality and comply with HIPAA regulations.

Skills

Customer service

Verbal communication

Written communication

Data entry

Spanish language

Interpersonal skills

Conflict resolution

Attention to detail

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Job Description - Registrar NCPS - PCC Allapattah (Full Time, Days) (302492)

Job Summary

Greets patients and families in person or on the telephone. Obtains demographic, third party payer information, financial information, medical information, and identification to schedule or register the patient for services. Obtains authorization, referrals, and collects payments as required.

Job Specific Duties

Complies with applicable governmental regulations such as HIPAA (Health Information Portability and Accountability Act of 1996) and EMTALA (Emergency Medical Treatment Active Labor Act).

Greets patients and families in person or on the telephone displaying excellent customer skills and responds to questions and/or problems. Keeps open lines of communication with patients and families.

Interviews patients and families to obtain demographic, third party payer information, financial/medical information, identification to schedule, and pre-register or register patient.

Verifies third party payer information via the web or telephone and seeks appropriate authorization and/or referral for physician and hospital services.

Documents all activity as appropriate in the collection notes in the computer system.

Obtains all necessary consents for treatment of patients either in person or verbally. Directs families to waiting area to be called in.

Verifies patients are accompanied by legal guardian and notifies Risk Management if patient is present with anyone other than legal guardian for any non-emergent visits.

Notifies patient/family of deductibles, co-payments, outstanding balances, and/or deposits required. Collects all out-of-pocket patient responsibility.

Communicates with departments or co-workers if any issues and questions arise or to accommodate any special needs for patients.

Obtains and validates prescription when appropriate.

Responsible for tracking patients arriving to office and correcting any registration errors made utilizing the QA system.

Scans all documents in the appropriate folder in the PEDS system.

Schedules physician or hospital services as appropriate.

Confirms appointments two days prior to visits.

Qualifications

1-3 years Customer service experience

Knowledge, Skills, and Abilities

• High school education or equivalent preferred.
• Medical or healthcare office experience preferred.
• Fluent in Spanish preferred.
• Basic proficiency in Microsoft Office including Word, Excel, and Outlook.
• Ability to communicate effectively verbally and in writing.
• Able to accurately enter and interpret data.
• Able to adapt and react calmly under stressful conditions.
• Able to relate cooperatively and constructively with clients and co-workers.
• Able to serve customers with courtesy and respect.
• Able to maintain confidentiality of sensitive information.
• Ability to follow complex written or verbal instructions to solve problems.
• Able to establish necessary relations and interact effectively with internal and external customers.
• Able to take and respond to on-call shift or shifts as assigned on weekdays, weekends, and holidays.