Registrar - Marlton - Per Diem

Virtua; Willingboro Township (NJ); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated Registrar to join their Patient Access team. This role involves entering patient demographic information, verifying insurance benefits, and ensuring compliance with regulatory guidelines. The ideal candidate will have a strong customer service background, excellent communication skills, and the ability to thrive in a fast-paced environment. You will play a crucial role in providing exceptional service to patients and supporting the healthcare team. If you are looking for a rewarding opportunity to make a difference in patient care, this position is perfect for you.

Qualifications

• 1+ years of customer service experience in a professional setting.
• Strong communication skills and ability to handle stressful situations.

Responsibilities

• Gathers and enters patient demographic information into the system.
• Collects co-pays and verifies insurance information.
• Provides excellent customer service as the first contact representative.

Skills

Customer Service

Communication Skills

Typing Skills

Computer Skills

Education

High School Diploma

Tools

Epic System

Job description

*Please note work schedule will be scheduled in advance with availability provided at the time of hire and needs of the department working a minimum of 4 shifts per month, including weekends, possible weekdays and holidays, including the day before and/or after at any Patient Access department at Virtua, which includes but is not limited to Patient Access North (Mt. Holly/Willingboro), Patient Access South (Voorhees/Marlton/Berlin), and Patient Access West (Camden ED/Our Lady of Lourdes Camden).

Schedule and Orientation:

• Work schedule will be scheduled in advance based on availability provided at hire and department needs.
• Minimum of 4 shifts per month, including weekends, holidays, and days before/after at any Patient Access department at Virtua.
• All Registrar positions require a 3-week dayshift orientation (3 days/week) before transitioning to the regular schedule. The schedule may vary by location and is determined by the hiring manager.

Summary:

Gathers and enters patient demographic information into the hospital information system. Verifies benefits, obtains required authorization. Obtains co-pays, deductibles, co-insurance, and deposit amounts. Performs accurate and thorough registrations. Ensures compliance with regulatory guidelines. Acts as the first contact representative of Virtua by providing excellent customer service.

Position Responsibilities:

1. Obtains copies of patient insurance cards and identification; enters demographic, financial, insurance, and clinical information into the system; verifies data completeness and accuracy.
2. Obtains signatures on all required documents for consent, medical necessity, and regulatory compliance; processes necessary paperwork.
3. Collects and processes co-pays, deductibles, co-insurance, and deposits; liaises with billing and insurance representatives to resolve billing issues.
4. Identifies and provides appropriate referrals and payment options for financial assistance.
5. Provides additional office support such as telephones, scheduling, typing, and filing.

Qualifications and Experience:

At least 1 year of customer service experience in a professional setting (excluding retail/food service). Medical office or admittance experience preferred. Must demonstrate a positive demeanor, strong communication skills, and the ability to handle stressful situations and multiple tasks. Basic typing, computer, and word processing skills required.

Education and Certifications:

High School diploma required. Epic system experience highly preferred.