Registrar - Lorain Pain Management - Medical Office

Mercy Health; Lorain (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare organization in Lorain is seeking a Patient Registrar to ensure excellent quality service to patients. Responsibilities include processing registrations, verifying demographics, scheduling appointments, and updating medical records. The ideal candidate has a high school degree and possesses strong communication and customer service skills, with an ability to work in a fast-paced environment. This position offers competitive pay and various benefits.

Benefits

Competitive pay

Medical, dental, and vision coverage

Paid time off

Tuition assistance

Qualifications

• Prior experience in patient registration/healthcare preferred.
• Knowledge of medical terminology and ICD-9 coding is preferred but not required.

Responsibilities

• Greet patients and community properly.
• Process admission paperwork and basic insurance verification.
• Answer calls in a friendly manner.
• Troubleshoot and resolve problems promptly.
• Maintain patient flow and assist Supervisor with issues.

Skills

Communication skills

Customer service skills

Problem-solving skills

Basic computer skills

Typing skills (40 WPM)

Interpersonal skills

Basic math skills

Education

High School Degree or GED

Job description

Job Summary

Patient Registrar – Mercy Health Physicians - Lorain Pain Management

The Patient Registrar is the first line of quality service to our patients and the community. Additionally, the Patient Registrar will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently.

Essential Functions

• Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner.
• Process admission paperwork and basic insurance verification, ensuring accurate patient identity for hospital billingsystems.
• Ability to answer internal and external calls in a friendly and helpful manner.
• Must possess the ability to troubleshoot and resolve problems promptly.
• Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately.
• Other duties as assigned.

Education

• High School Degree or GED

Experience

• Prior experience in patient registration/healthcare preferred but not required.
• Knowledge of medical terminology and ICD-9 coding is preferred but not required.

Skills & Abilities

• Possesses problem-solving skills, basic computer skills, 40 WPM typing skills with excellent communication and interpersonal skills.
• Engage with staff and patients in a professional manner.
• Basic math skills

Mercy Health is an equal opportunity employer.

As a Mercy Health associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

Department

Pain Management Clinic - Lorain

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email [e-mail]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail].