Registrar

Woodland-Heights-Medical-Center; Lufkin (TX); On-site; USD 38,000 - 46,000; Full time

Job summary

Woodland-Heights-Medical-Center in Lufkin, TX is seeking a Registrar to accurately capture and verify demographic and insurance information via in-person and phone interactions. You will schedule procedures, obtain authorizations, and maintain complete patient records with exceptional service.

This full-time night shift role requires reliability and strong communication. Key duties include pre-registering patients, verifying insurance eligibility, collecting co-pays, and communicating operative

Qualifications

• Post secondary education or training in medical/healthcare administration preferred.
• 0-2 years in healthcare including patient registration or front desk required.
• 0-2 years in customer service preferred.

Responsibilities

• Interact with patients to address questions and provide assistance.
• Regulate schedules based on procedure requirements and staffing needs.
• Schedule patient procedures and pre-register patients with accurate demographics.
• Verify insurance eligibility and obtain necessary authorizations.
• Collect and record patient financial responsibility estimates.
• Communicate operative reports to physician offices.
• Maintain registration documentation for patient medical records.
• Collect co-pays and inform patients of financial obligations.
• Explain insurance requirements and assist with questions.
• Document consent forms and indicate if patient or signer is unable to sign.
• Place armband on each patient for identification.
• Answer and return calls professionally.
• Perform other duties as assigned.
• Maintain regular and reliable attendance.
• Comply with all policies and standards.

Skills

Customer service

Attention to detail

Interpersonal skills

Medical terminology

Education

Medical office administration training

Healthcare administration coursework

Tools

EHR systems

Registration software

Job description

Mon- Off
Tues- Off
Wed- Rotating 5p-11p & 11p-5a
Thurs- 5p-5a
Fri- 5p-5a
Sat & Sun- Every other weekend 5p-5a
The Registrar supports patient care by accurately capturing and verifying demographic and insurance information through both in-person and telephone interactions. This role ensures a seamless registration process by scheduling procedures, securing necessary authorizations, and maintaining complete and organized patient records, all while providing exceptional customer service.
Essential Functions

• Interacts with patients and their families to address questions and provide courteous, timely assistance.
• Regulates schedules based on procedure requirements, physician availability, and staffing needs.
• Schedules patient procedures as required and pre-registers scheduled patients by obtaining accurate demographic information.
• Verifies insurance eligibility using designated applications, captures correct health insurance details, and secure necessary authorizations and verifications for services.
• Collects and records patient financial responsibility estimates as applicable.
• Communicates operative reports daily to appropriate physician offices.
• Compiles and organizes registration documentation to ensure completion of patient medical records.
• Collects patient co-pays or deductibles when applicable and informs patients of financial obligations.
• Assists patients with understanding insurance requirements and assists with resolving insurance-related questions.
• Carefully documents on forms if the patient is unable to sign the consent authorization forms, or why a family member signs the forms and has nursing sign off if the patient is unable to sign.
• Places an armband on each patient before the patient leaves the department to ensure proper identification of the patient throughout their stay.
• Answers and returns phone calls, addressing questions with professionalism and courtesy.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Post secondary education or training in medical office administration or healthcare administration preferred
• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required
• 0-2 years of experience in a customer service role preferred

Knowledge, Skills and Abilities

• Knowledge of insurance verification and basic medical terminology.
• Ability to maintain accuracy and attention detail in a fast-paced environment.
• Familiarity with electronic health record (EHR) systems and registration software.
• Ability to manage sensitive and confidential information appropriately.
• Effective interpersonal skills to work with patients, families and healthcare teams.

Job Info

• Job Identification 165666
• Job Category Administrative Support
• Posting Date 09/24/2026, 01:44 PM
• Job Schedule Full time
• Job Shift Night
• Locations 10 Medical Center Blvd, Lufkin, TX, 75904, US