Registrar

Mercy Medical Center; Melcher-Dallas (IA); On-site; USD 17,000 - 25,000; Full time

Job summary

Mercy Medical Center in the Cedar Rapids area seeks a patient registration registrar to support patient-centered care by initiating and ensuring accurate records. The role involves preregistration, follow‑ups, and coordinating with insurance providers as needed.

The 36‑hour weekly night/evening position (3 days, 12 hours) requires strong communication, attention to detail and the ability to handle emergencies while maintaining confidentiality.

Qualifications

• Must be able to interview patients and initiate records.
• Experience handling preregistration and follow-up communications.
• Ability to maintain patient privacy and confidentiality.

Responsibilities

• Initiates patient records by interviewing patients or representatives.
• Ensures registration is complete and follows up when needed.
• Contacts insurance companies for admission certification when required.
• Maintains awareness of emergencies and alerts appropriate staff.
• Handles night shift support and disaster registration functions.
• Collaborates with volunteers and trains new registrars.

Skills

Interpersonal skills

Written and verbal communication

Organizational skills

Time management

Detail orientation

Discretion with confidential data

Education

High School diploma or equivalent

Tools

EPIC software

Microsoft Office

Job description

This position is 3 days a week and 12 hours a day with the shift being 7pm-7amWork ShiftEvening/NightScheduled Weekly Hours36SummaryThis position supports Mercy's philosophy of patient centered care by demonstrating the "Mercy Touch" with all patients, families, visitors, physicians, office staff, co-workers and others she/he come in contact with through the practice of the Service Excellence Performance Standards. She/he is responsible for initiating an accurate and complete registration and making required edits on these registrations. For patient with missing registration information, the registrars are responsible for initiating needed follow-up. All registrars must maintain an awareness of patient privacy and confidentiality.Job DescriptionJob DutiesInitiates the patient record by interviewing patients or a representative. The record is created by either entering the information as new, or verifying the information from the previous record.Ensures the registration is complete, and, if not able to complete, initiates the necessary follow-up.Contacts insurance companies, when required, to obtain admission certification.Maintains an awareness of what could be an emergency and alerts the triage nurse or trauma center nurse of possible emergencies.Maintains departmental functions when computer is not operating.Maintains patient records by discharging, editing, transferring and completing other needed functions.Covers for the night operator when he/she is out of the area, handling calls and emergencies as needed.Performs the registration function in a disaster situation.Performs preregistration of patients and works on this function when possibleWorks with the volunteers and assists them when needed.Participates in training new registrars; and is supportive of new staff, working for their successful orientation.Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.Knowledge, Skills and AbilitiesPreferred knowledge of EPIC software.Preferred proficiency in Microsoft Office products.Proficient in operation of computer, calculator, filing systems, copy/fax machines and telephone system.Excellent interpersonal skills.Excellent written and verbal communication skills.Excellent public relations and human relations - exemplifies The Mercy Touch.Excellent organizational and time management skills.Critical thinking and attention to detail.Exhibits good judgement.Handles confidential information with discretion and diplomacy.Commitment to life-long learning, e.g. willingness to learn/upgrade skills related to duties.Handles emergency situations.Works with volunteer staff.Flexibility and dependability, works well with a wide variety of individuals and leadership styles.Ability to work with minimal to no supervision.Professional ExperiencePreferred: Medical terminology, other healthcare experience, cash handlingEducationHigh School diploma or equivalent preferred.Licensure, Certification, RegistrationNonePay Rate TypeHourlyMercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years.Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.