Registrar

SUN BEHAVIORAL HEALTH GROUP; Georgetown (DE); On-site; USD 25,000 - 39,000; Part time

Job summary

SUN Behavioral Delaware - Georgetown, DE is seeking a patient accounts specialist to manage patient demographics, verify insurance, collect co-pays, and assist with financial aid and charity programs. You will support admissions and front-end staff, ensuring signatures and policy awareness throughout the patient journey.

This role requires strong customer service, organization, and communication skills, with knowledge of HIPAA/OSHA guidelines and the ability to multi-task in a fast-paced

Qualifications

• Required: High school diploma or GED, CPR and de-escalation certification.
• Preferred: Associate’s degree in a business-related field.
• Experience in behavioral health billing or related field is preferred.
• Knowledge of insurance payor rules and regulations is required.

Responsibilities

• Verifies insurance information for accuracy and resolves discrepancies.
• Collects co-pay, deductible and out-of-pocket expenses at admission.
• Updates and maintains Front end log and insurance eligibility checks.
• Assists patients with financial assistance applications and inquiries.
• Obtains necessary signatures and communicates billing policies to patients.

Skills

Customer service

Communication

Organizational skills

Education

High school diploma or GED

CPR certification

De-escalation certification

Associate’s degree in business

Tools

WellSky

Job description

Job Details

• Location: SUN Behavioral Delaware - Georgetown, DE 19947
• Position Type: PRN
• Education Level: High School/GED
• Travel Percentage: None
• Job Shift: Variable
• Job Category: Health Care

Position Summary

Responsible for complete and accurate patient demographic information, verifies insurance, collects co‑pays and deductibles, assists patient with filing for assistance and/or charity. Ensure all necessary signatures are obtained and patients are aware of hospital policies and procedures.

This position works closely with Intake, answers phones and assists with patient flow. Distributes appropriate information to ancillary departments. Participates in performance improvement and continuous quality improvement (CQI) activities.

Strong customer service, organizational and communication skills are essential. Understanding and adherence to Business Office policies as outlined in the Procedure Manual is required. The position requires an ability to prioritize multiple tasks simultaneously in a stressful environment, general computer skills, typing skills and a working knowledge of OSHA and HIPAA guidelines.

Position Responsibilities

Clinical / Technical Skills (40% of performance review)

• Validates insurance information of patients for accuracy and completeness and resolves discrepancies as needed.
• Collects co‑pay, deductible and out of pocket expenses from patients at time of admission meeting the upfront collections success rate.
• Updates and maintains Front end log.
• Verifies all active Medicaid and Medicaid MCO clients on the first of each month.
• Assists patients with filing for financial assistance.
• Analyzes patient data from admission through discharge to ensure that all key elements that affect billing and collections represent accurate information.
• Provides notifications to patients or their representatives including End of Coverage Notifications, Recertification application, and any other payor required documents.
• Maintains Wellsky emails and responds timely and professionally.
• Is knowledgeable regarding insurance benefits and covered services of all Government and non‑Government insurance programs.
• Obtains single case agreements (per site policy) with non‑contracted insurance companies.
• Determines patient financial responsibility based on payor guidelines.
• Shows attention to detail, follows through on tasks, troubleshoots and is able to multi‑task in a fast‑paced environment.
• Discusses personal and financial matters with patients and/or their representatives regarding credit and collection policies and procedures.

Admissions and Pre‑Admission

• Accepts admissions and pre‑admission these patients.
• Prereguisters patients for scheduled admissions and outpatient programs, obtains authorization and checks insurance eligibility.
• Interview patients or their representative, where admission is unscheduled, for obtaining personal information or verifying information already on file, including emergency numbers and insurance information.
• Obtains signatures on Conditions of Admission and initiates the advanced directive process; communicates with Nursing Services when no advance directive is available.
• Provides information to patients/representatives about billing, complaint process, patient rights, HIPAA and visiting hours. Distributes hospital‑specific literature such as patient handbook.
• During admission process ensures inappropriate belongings are sent home with accompanying party, or if not applicable, ensures belongings are handed off to Nursing staff for logging and/or securing.
• Demonstrates flexibility, organization, and ability to function well in stressful situations.
• Treats patients and their families with respect and dignity; ensures confidentiality of patient records.
• Maintains tracking of pending transfers and contacts Telehealth Clinician within 15 minutes if there are at least two patients waiting for assessments.
• Monitors on‑site assessments that will not be started within the next 15 minutes and contacts Telehealth Clinician for completion of assessment.
• Performs other duties as required.

Safety (15% of performance review)

• Strives to create a safe, healing environment for patients and family members.
• Follows all safety rules while on the job.
• Reports near‑misses, errors and accidents promptly.
• Corrects minor safety hazards.
• Communicates with peers and management regarding any hazards identified in the workplace.
• Attends all required safety programs and understands responsibilities related to general, department, and job‑specific safety.
• Participates in quality projects, as assigned, and supports quality initiatives.
• Supports and maintains a culture of safety and quality.

Teamwork (15% of performance review)

• Works well with others in a spirit of teamwork and cooperation.
• Responds willingly to colleagues and serves as an active part of the hospital team.
• Builds collaborative relationships with patients, families, staff, and physicians.
• Retrieves, communicates, and presents data and information both verbally and in writing as required.
• Demonstrates listening skills and the ability to exchange ideas by means of the spoken and written word.
• Demonstrates adequate skills in all forms of communication.
• Adheres to the Standards of Behavior.

Integrity (15% of performance review)

• Strives to always do the right thing for the patient, coworkers, and the hospital.
• Adheres to established standards, policies, procedures, protocols and laws.
• Applies the Mission and Values of SUN Behavioral Health to personal practice and commits to service excellence.
• Completes required trainings within defined time periods, as established by job description, policies or hospital leadership.
• Exemplifies professionalism through good attendance and positive attitude, at all times.
• Maintains confidentiality of patient and staff information, following HIPAA and other privacy laws.
• Ensures proper documentation in all position activities, following federal and state guidelines.

Compassion (15% of performance review)

• Demonstrates accountability for ensuring the highest quality patient care.
• Shows willingness to be accepting of those in need and to extend a helping hand.
• Desires to go above and beyond for others.
• Understands and accepts cultural diversity and differences.

Qualifications

Education

• Required: High school diploma or GED. Basic medical terminology. CPR and hospital‑selected de‑escalation technique certification.
• Preferred: Associate’s degree in a Business‑related field.

Experience

• Required: One year of experience in a behavioral health setting or one to two years of previous experience in a related field. Knowledge of insurance payor rules and regulations.
• Preferred: Understanding of behavioral health treatment modalities. Working experience in WellSky system is a plus.