Registrar

Health Point Family Care; Florence (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Retention bonus

Two free sets of scrubs

Tuition reimbursement

Nine paid federal holidays

Birthday off paid

Paid time off

Health, dental, vision plans

401K Safe Harbor

Long term disability

Life insurance plans

Job summary

HealthPoint Family Care in Florence, KY is seeking a front office registration staff to assist patients with check-in and appointments. The role emphasizes excellent customer service, multitasking, and a passion for accessible health care.

This full-time position offers morning and afternoon shifts, possible Saturday hours, and a benefits package including health plans and tuition reimbursement.

Qualifications

• Excellent customer service skills and ability to multitask in a busy front desk.
• Experience in a medical office environment is preferred.
• Strong communication and cash handling abilities.

Responsibilities

• Greet and register patients accurately and professionally.
• Explain payment options and assist with insurance eligibility.
• Collect co-payments and provide receipts.
• Submit pre-certifications and insurance paperwork to Billing.
• Manage patient flow and scheduling, direct visitors to departments.
• Coordinate dental scheduling and maintain scheduling protocols.
• Monitor appointment reminders and call patients as needed.
• Answer phones, schedule appointments, and route messages promptly.
• Triage calls, check voicemail, and respond within one hour.
• Prepare daily deposits and balance cash with postings.

Skills

Customer service

Multitasking

Education

High School Diploma

Job description

Job Details

Job Location: HealthPoint Family Care Florence - Florence, KY 41042

Position Type: Full Time

Education Level: High School

HealthPoint is hiring for a front office registration staff to assist patients with check in and appointments. The ideal candidate will possess excellent customer service skill, multi-tasking capabilities and have a passion for accessible health care.

This is a full time 40 hour a week-5 day position. The schedule will include morning shifts, afternoon shifts until 8:30pm and some Saturday until 5:30pm.

• Retention bonus of $1,500 paid at 18 month of employment- Additional retention bonus's up to $4,000


• Two free sets of HealthPoint scrubs


• Tuition Reimbursement for up to $1,000 a year.


• Nine paid federal holidays


• Birthday off paid in addition and not counted towards PTO


• Generous Paid Time Off


• Wide array of benefit plans such as health, dental, vision, flexible spending accounts, Safe Harbor 401K Plan, long term disability and group/voluntary life insurance plans.

HealthPoint Family Care is a private primary care medical, women's health, dental, vision and mental health practice located in Northern and Central Kentucky. The organization employs over 170 highly qualified physicians, nurse practitioners, dentists and support staff who are dedicated to providing care for children, adolescents and adults.

Job Responsibilities

• Greets patients in a professional manner and accurately registers patients.


• Advises patients regarding payment options to include assistance programs, slide and commercial insurance eligibility.


• Collects co-payments from patients in the form of cash, check, and credit card and provides receipt.


• Submits pre-certifications and other appropriate insurance paperwork to the Billing department in a timely manner.


• Maintains patient flow based on appointment setting and medical need; directs other patients and visitors to appropriate departments.


• Manages dental schedule to achieve optimum efficiency and productivity for the providers. Adheres to established scheduling protocols and standards of customer care.


• Monitors automatic appointment reminders and makes patient reminder calls as necessary.


• Timely answers phones and schedules patient appointments.


• Answers the phone, takes messages and routes them to the appropriate departments in a timely manner.


• Triage all patient calls as necessary.


• Checks department voicemail and responds to messages within one hour.


• Prepares daily deposits for bank transfer and secures cash until transferred to authorized personnel or deposited at the bank. Balances cash collections with posted payments.


• Handles any necessary paperwork for patients appointments.

Qualifications

• High School Diploma


• Medical Office Experience