Registrar

Freeman Health System; Bentonville (AR); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Retirement with employer match

Paid time off (PTO)

Extended sick pay

Learning Center available to employees

Job summary

Northwest Medical Center in Bentonville, AR is hiring for a full-time Patient Access/Registration role. You will register patients, verify insurance, initiate financial counseling, collect payments, and serve as the first point of contact for communications.

The position requires strong customer service, 35 wpm typing, and proficiency with MS Office. Schedule is Days, full-time with no holidays or weekends.

Qualifications

• High school diploma or GED required.
• 1+ year of scheduling, administrative support, or clerical experience (healthcare or service operations preferred).
• Proficiency with Microsoft Office (Outlook, Excel, Word) and ability to learn new systems quickly.
• Typing speed of at least 35 words per minute required.
• Strong customer service skills and professional communication (phone, email, in-person).
• Knowledge of computers and standard office equipment required.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
• Medical office experience preferred.

Responsibilities

• Register patients presenting to Northwest Medical Center, obtain registration information, complete required forms and signatures, initiate financial counseling, collect monies owed, verify insurance at point of service, calculate patient estimates, and serve as the focal point for initial communications.
• Engage with all areas of patient access: ED, Outpatient, Surgery, and Financial Counseling.
• Assist the supervisor with daily reports related to registration accuracy, identify trends, and offer solutions.
• Coordinate training and orientation documentation with supervisor direction.
• Maintain employee schedule with supervisor direction.
• Assist in candidate selection and peer interviews.
• Obtain authorizations and verifications for services and enter information into the system.
• Obtain accurate insurance information for billing purposes.
• Secure co-payments for services rendered or to be rendered.
• Correctly collect payments and issue receipts.
• Complete all required data for financial services.
• Effectively communicate with customers and assist with inquiries.
• Meet production standards of collection goals for NWMC.
• Refer uninsured and underinsured patients to financial assistance.
• Utilize resources and supplies efficiently.
• Proficiently use the computer system to access patient information, email, and other required systems.

Skills

Customer service

Typing 35 wpm

MS Office

Communication

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Our Mission: Improve the health of the communities we serve through contemporary, innovative, quality healthcare solutions.

Schedule: Full‑Time, Days. No holidays/no weekends.

What You’ll Do

Register patients presenting to Northwest Medical Center, conduct patient interviews to obtain registration information, complete required forms and obtain signatures, initiate financial counseling, collect monies owed, verify insurance at point of service, calculate patient estimates, and serve as the focal point for initial communications.

Responsibilities

• Accurately obtain all required information to perform patient registration for all services.
• Engage with all areas of patient access: ED, Outpatient, Surgery, and Financial Counseling.
• Assist the supervisor with daily reports related to registration accuracy, identify trends, and offer solutions.
• Coordinate training and orientation documentation with supervisor direction.
• Maintain employee schedule with supervisor direction.
• Assist in candidate selection and peer interviews.
• Obtain authorizations and verifications for services and enter information into the system.
• Obtain accurate insurance information for billing purposes.
• Secure co‑payments for services rendered or to be rendered.
• Correctly collect payments and issue receipts.
• Complete all required data for financial services.
• Effectively communicate with customers and assist with inquiries.
• Meet production standards of collection goals for NWMC.
• Refer uninsured and underinsured patients to financial assistance.
• Utilize resources and supplies efficiently.
• Proficiently use the computer system to access patient information, email, and other required systems.

Requirements

• High school diploma or GED required.
• 1+ year of scheduling, administrative support, or clerical experience (healthcare or service operations preferred).
• Proficiency with Microsoft Office (Outlook, Excel, Word) and ability to learn new systems quickly.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast‑paced environment.
• Strong customer service skills and professional communication (phone, email, and in‑person).
• Minimum 6 months of customer service experience required.
• Knowledge of computers and standard office equipment required.
• Typing speed of at least 35 words per minute required.
• Medical office experience preferred.

Benefits

• Health, vision, and dental insurance.
• Retirement with employer match.
• Wellness program with discounts or cash bonus participation.
• Milestone payments for longevity of employment.
• Paid time off (PTO) or flex time off (FTO).
• Extended sick pay.
• Learning Center available to employees.
• Payroll deductions at various in‑house locations such as cafeteria and gift shop.