Registered Wealth Service Associate

Citigroup; San Antonio (TX); Presencial; USD 63.000 - 87.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental & vision coverage

401(k)

Descripción de la vacante

Citigroup in San Antonio, TX seeks a Registered Wealth Service Associate to service and support Investment and Banking clients via phone and email. You will ensure risk controls, adhere to KYC/AML, and drive client satisfaction by resolving inquiries end-to-end.

Responsibilities include identifying client needs, referring to Financial Advisors when needed, and participating in campaigns to deepen relationships. Requires Series 7 & 63; Series 66/65 preferred.

Formación

• 2-5 years of experience in Client Service and/or Sales within financial services (banking, insurance, investments) preferred.
• Understanding of multiple products across business lines with networking and relationship building skills.
• US Registered FINRA Series 7 & 63 required; Series 66/65 preferred.

Responsabilidades

• Fully service and support Citi's Investment and/or Banking clients.
• Clearly articulate business value proposition and match clients with products and services.
• Provide timely responses to client service requests via phone or email; end-to-end ownership of issues.
• Handle inquiries related to banking/investment operations, including unsolicited securities trades (Series 7 & 63).
• Ensure FINRA and firm policy compliance and adhere to KYC/AML procedures.
• Build rapport with clients and back-office staff, using Salesforce for issues/tasks.
• Identify prospective clients and execute client contact campaigns as defined by Sales Management.

Conocimientos

Excellent verbal and written comms

Client service experience

Sales experience

Microsoft Office (Excel/Outlook/Word)

Educación

Bachelor's degree

Master's degree preferred

Herramientas

Salesforce

Descripción del empleo

The Registered Wealth Service Associate is a Client Service and Sales support position, fully responsible for servicing and supporting internal and/or external clients primarily through inbound and outbound phone calls and adhering to Know-Your-Customer (KYC) and Anti-Money Laundering (AML) procedures for Citi's Investment and/or Banking clients. Position is responsible for providing best in class service on Banking and/or Investment inquiries, and ensuring risk is prudently managed.

Responsibilities

• Fully accountable for servicing and supporting Citi's Investment and/or Banking clients.
• Able to clearly articulate business value proposition, matching clients with the correct set of products and services.
• Directly responsible for providing timely responses to client service requests, received via telephone or email.
• Provides exceptional support and issue resolution- all client issues will be owned end to end by the associate and will be treated with a closed loop process.
• Handles all inquiries/requests related to banking and /or investment operations - including placing unsolicited securities trades (Series 7 & 63 required).
• Ensures customer claims and complaints are handled in accordance with FINRA and firm policy.
• Ensures that KYC/AML and other compliance norms are strictly adhered to.
• Builds a rapport with clients; utilizes Salesforce regularly for communication of issues/tasks/opportunities.
• Builds a rapport with back-office staff and seek out highest level of support from those teams.
• Provides timely feedback to senior management to identify client pain points and barriers to exceptional service; offers suggestions on process improvement.
• Responsible for responding to client requests for investment products, referring clients to Financial Advisors, if requested.
• Accountable for identifying prospective clients interested in becoming new clients.
• Responsible for executing specific client contact campaigns as defined by Sales Management/Segments.
• Responsible for proactively contacting clients to identify needs and deepen relationships.
• Complete all required trainings pertaining to the function in a timely manner.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 2-5 years of experience in Client Service and/or Sales within financial services (banking, insurance, investments) preferred.
• Prior work experience in a related job that would provide a comprehensive understanding of activities, policies, procedures, and concepts of the work area.
• Understanding of multiple products across business lines combined with exceptional networking and relationship building skills.
• Excellent verbal and written communication skills. Ability to communicate at a professional level.
• Positive and can-do attitude.
• Excellent people skills and ability to work in a team environment.
• Capable of working independently within established procedures and make decisions without manager approval.
• Able to perform multiple functions with a high degree of accuracy.
• Strong desire to create a top-notch client experience with every client every day.
• Open to receiving feedback on a frequent basis, continuous feedback will be crucial to the success of the team.
• Ability to support a diverse array of products and services.
• Knowledge of Microsoft Office (Excel, Outlook, and Word) preferred.
• US Registered FINRA Series 7 & 63 Required. In addition, Series 66/65 preferred

Bachelor's/University degree, Master's degree preferred

Job Family Group

Consumer Sales

Job Family

Telesales

Time Type

Full time

Primary Location

San Antonio Texas United States

Primary Location Full Time Salary Range: $62,620.00 - $87,380.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills