Registered Wealth Service Associate

Citigroup; O’Fallon (MO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) retirement plan

Life, accident & disability insurance

Wellness programs

Paid time off

Job summary

Citigroup in Ofallon, MO is seeking a Client Service and Telesales professional to service Citi's Investment and Banking clients. You will clearly articulate value, match clients with the right products, and own responses to service requests via phone or email.

The role emphasizes compliance with FINRA, KYC/AML, and building strong client relationships. You will use Salesforce for communication and collaborate with back-office teams to deliver an exceptional client experience.

Qualifications

• 2–5 years of experience in client service or sales within financial services.
• Knowledge of multiple products across business lines and strong networking skills.
• Excellent verbal and written communication abilities.
• Ability to work independently within established procedures.

Responsibilities

• Fully service Citi's Investment and Banking clients and respond to requests via phone or email.
• Articulate business value and match clients with the correct set of products and services.
• Own end-to-end issue resolution with a closed-loop process and timely feedback to management.
• Build client relationships and use Salesforce for communication of issues/tasks/opportunities.
• Ensure KYC/AML compliance and FINRA rules are strictly followed.
• Support a diverse product set and collaborate with back-office teams for high-level support.

Skills

Client service

Sales experience

Product knowledge

Communication skills

Team orientation

MS Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Responsibilities:

• Fully accountable for servicing and supporting Citi's Investment and/or Banking clients.
• Able to clearly articulate business value proposition, matching clients with the correct set of products and services.
• Directly responsible for providing timely responses to client service requests, received via telephone or email.
• Provides exceptional support and issue resolution- all client issues will be owned end to end by the associate and will be treated with a closed loop process.
• Handles all inquiries/requests related to banking and /or investment operations - including placing unsolicited securities trades (Series 7 & 63 required).
• Ensures customer claims and complaints are handled in accordance with FINRA and firm policy.
• Ensures that KYC/AML and other compliance norms are strictly adhered to.
• Builds a rapport with clients; utilizes Salesforce regularly for communication of issues/tasks/opportunities.
• Builds a rapport with back-office staff and seek out highest level of support from those teams.
• Provides timely feedback to senior management to identify client pain points and barriers to exceptional service; offers suggestions on process improvement.
• Responsible for responding to client requests for investment products, referring clients to Financial Advisors, if requested.
• Accountable for identifying prospective clients interested in becoming new clients.
• Responsible for executing specific client contact campaigns as defined by Sales Management/Segments.
• Responsible for proactively contacting clients to identify needs and deepen relationships.
• Complete all required trainings pertaining to the function in a timely manner.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing, and reporting control issues with transparency.

Qualifications:

• 2-5 years of experience in Client Service and/or Sales within financial services (banking, insurance, investments) preferred.
• Prior work experience in a related job that would provide a comprehensive understanding of activities, policies, procedures, and concepts of the work area.
• Understanding of multiple products across business lines combined with exceptional networking and relationship building skills.
• Excellent verbal and written communication skills.
• Ability to communicate at a professional level.
• Positive and can-do attitude.
• Excellent people skills and ability to work in a team environment.
• Capable of working independently within established procedures and make decisions without manager approval.
• Able to perform multiple functions with a high degree of accuracy.
• Strong desire to create a top-notch client experience with every client every day.
• Open to receiving feedback on a frequent basis, continuous feedback will be crucial to the success of the team.
• Ability to support a diverse array of products and services.
• Knowledge of Microsoft Office (Excel, Outlook, and Word) preferred.
• US Registered FINRA Series 7 & 63 Required. In addition, Series 66/65 preferred.

Education:

Bachelor's/University degree or equivalent experience

Job Family Group: Consumer Sales

Job Family: Telesales

Time Type: Full time

Primary Location: Ofallon Missouri United States

Primary Location Full Time Salary Range: $64,620.00 - $90,180.00

• Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.
• Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.
• Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.