Registered Wealth Management Client Associate

Bank of America; Winter Park (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

Bank of America in Winter Park, Florida is seeking a dedicated client service support specialist to enhance the experience for Financial Advisors and their clients. The ideal candidate will possess a robust understanding of investment products and demonstrate outstanding client service skills.

Responsibilities include providing timely support, educating clients about bank services, and maintaining strong client relationships. A high school diploma and relevant licenses are required, along with proficiency in Microsoft Office and Salesforce.

Qualifications

• Currently holds FINRA Securities Industry Essentials (SIE), Series 7, and Series 66 (or Series 63 and 65 accepted in lieu of 66).
• Possesses advanced industry knowledge and understanding of investment products.
• Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results.
• Demonstrates a client-centric mindset, always acting in the best interest of the client.
• Ability to learn and adapt to new information and technology platforms.

Responsibilities

• Provide excellent client service and educate clients on all bank services and offerings.
• Ensure timeliness, accuracy, and completeness in client materials and follow up on all client and FA requests.
• Assist in ensuring practices align with bank's policies to support operational excellence.
• Identify, deepen, and maintain client relationships emphasizing bank offerings.
• Support day-to-day team activities and needs, including covering roles during absences.

Skills

Account Management

Client Management

Customer and Client Focus

Issue Management

Oral Communications

Business Development

Client Solutions

Advisory Pipeline Management

Prioritization

Administrative Services

Emotional Intelligence

Referral Identification

Written Communications

Education

High School Diploma / GED / Secondary School or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Salesforce

Job description

Job Description

Provide client service support to potentially multiple Financial Advisors (FAs) and support enterprise strategic objectives, operational excellence, and client advocacy within the FA's business. Serve as the most frequent point of contact within Merrill to address all service needs of their clients.

Responsibilities

• Provide excellent client service and educate clients on all bank services and offerings.
• Ensure timeliness, accuracy, and completeness in client materials and follow up on all client and FA requests.
• Assist in ensuring practices align with the bank's policies and procedures to support operational excellence, protect clients, and manage risk.
• Identify, deepen, and maintain client relationships by emphasizing bank offerings and promoting incorporation of banking into day‑to‑day practices, while communicating outcomes to the FA.
• Support day‑to‑day team activities and needs, including covering roles during absences or seasonal increases, while leading with a client‑first mindset.

Required Qualifications

• Currently holds FINRA Securities Industry Essentials (SIE), Series 7, and Series 66 (or Series 63 and 65 accepted in lieu of 66).
• Possesses advanced industry knowledge and an understanding of investment products.
• Enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results.
• Demonstrates a client‑centric mindset, always acting in the best interest of the client.
• Ability to learn and adapt to new information and technology platforms.

Desired Qualifications

• Experience working with clients, quickly fulfilling their needs, delivering complex solutions, and providing an excellent client experience.
• Comfortable operating in a fast‑paced environment with changing and evolving responsibilities.
• Detail oriented.
• Commitment to continuous learning and professional growth.
• Sound judgment and discretion when handling sensitive information.
• Strong computer application skills, including proficiency with Microsoft Word, Excel, PowerPoint, and Salesforce.
• Professional verbal and written communication skills.

Skills

• Account Management
• Client Management
• Customer and Client Focus
• Issue Management
• Oral Communications
• Business Development
• Client Solutions
• Advisory Pipeline Management
• Prioritization
• Administrative Services
• Emotional Intelligence
• Referral Identification
• Written Communications

Minimum Education Requirement

High School Diploma / GED / Secondary School or equivalent.

Shift: 1st shift (United States of America)

Hours Per Week: 37.5

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the Workplace Excellence policy.

We are committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or protected veteran status.