Wealth Management Client Associate

Bank of America; Manchester (NH); On-site; USD 40,000 - 55,000; Full time

Job summary

Bank of America is seeking a Client Service Support professional for its Merrill Wealth Management team in Manchester, New Hampshire. The role includes providing exceptional client service and support to Financial Advisors, ensuring all client needs are addressed promptly and accurately.

Candidates should possess a high school diploma and demonstrate strong communication skills alongside a client-first mindset. Proficiency in Microsoft applications and experience in fast-paced environments are also essential.

This full-time position adheres to an in-office culture with flexible arrangements based on role requirements.

Qualifications

• Enthusiastic self-starter with strong work ethic and focus on results.
• Client-centric mindset, acting in the best interest of the client.
• Ability to learn and adapt to new information and technology.

Responsibilities

• Provide excellent client service through education on bank services.
• Ensure accuracy and follow up on client and FA requests.
• Support practices in alignment with bank policies for operational excellence.
• Identify and deepen client relationships through bank offerings.
• Support team activities, covering roles as needed.

Skills

Account Management

Client Management

Customer and Client Focus

Issue Management

Oral Communications

Business Development

Client Solutions

Advisory Pipeline Management

Prioritization

Administrative Services

Emotional Intelligence

Referral Identification

Written Communications

Education

High School Diploma / GED / Secondary School or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Salesforce

Job description

Job Description

Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance. Merrill’s Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America. Merrill is committed to an in‑office culture with specific requirements for office‑based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role‑specific considerations. At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused and effective.

This job is responsible for providing client service support to potentially multiple Financial Advisors (FAs).

Job expectations include serving as the most frequent point of contact within Merrill to address all service needs of their clients.

Responsibilities

• Provides excellent Client Service to the bank's clients through educating them on all of the bank's service and banking offerings
• Ensures timeliness, accuracy, and completeness in client materials and follows up on all client and Financial Advisor (FA) requests
• Assists with ensuring practices are in alignment with the bank's policies and procedures to support operational excellence, protect the bank's clients, and manage risk
• Identifies, deepens, and maintains client relationships through emphasizing the bank's offerings and promoting incorporation of banking into day‑to‑day practices, while communicating outputs to the FA
• Supports day-to-day team activities and needs including covering roles in times of absence or seasonal need increases, while leading with a client first mindset

Required Qualifications

Is an enthusiastic, highly motivated self-starter with a strong work ethic and an intense focus on results.

Demonstrates a client-centric mindset, always acting in the best interest of the client.

Has the ability to learn and adapt to new information and technology platforms.

Desired Qualifications

Currently holds or is pursuing FINRA Securities Industry Essentials (SIE), Series 7, and/or Series 66 (63 and 65 accepted in lieu of 66).

Possesses industry knowledge and an understanding of investment products.

Has experience working with clients, quickly fulfilling their needs, delivering complex solutions, and providing an excellent client experience.

Is comfortable operating in a fast-paced environment with changing and evolving responsibilities.

Is detail oriented.

Demonstrates a commitment to continuous learning and professional growth.

Exhibits sound judgment and discretion when handling sensitive information.

Strong computer application skills, including proficiency with Microsoft Word, Excel, PowerPoint, and Salesforce.

Demonstrates professional verbal and written communication skills.

Skills

• Account Management
• Client Management
• Customer and Client Focus
• Issue Management
• Oral Communications
• Business Development
• Client Solutions
• Advisory Pipeline Management
• Prioritization
• Administrative Services
• Emotional Intelligence
• Referral Identification
• Written Communications

Minimum Education Requirement

High School Diploma / GED / Secondary School or equivalent.

Employment Details

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the Workplace Excellence policy.

Shift: 1st shift (United States of America)

Hours Per Week: 37.5