Role Overview
This role supports multiple Financial Advisors by offering client service support, ensuring operational excellence, and advocating for clients.
Responsibilities
- Provide excellent client service to the bank’s clients, educating them on all banking offerings.
- Ensure timeliness, accuracy, and completeness in client materials; follow up on all client and FA requests.
- Assist in aligning practices with bank policies and procedures to support operational excellence, protect clients, and manage risk.
- Identify, deepen, and maintain client relationships, emphasizing bank offerings and promoting incorporation of banking into day‑to‑day practices; communicate outputs to the FA.
- Support day‑to‑day team activities, including covering roles during absences or seasonal increases, while leading with a client‑first mindset.
Required Qualifications
- Currently holds FINRA Securities Industry Essentials (SIE), Series7, and Series66 (or Series63 and 65 in lieu of 66); if not held, must be obtained within a specified timeframe for a registered job code.
- Possesses advanced industry knowledge and an understanding of investment products.
- Enthusiastic, highly motivated self‑starter with strong work ethic and focus on results.
- Client‑centric mindset, always acting in best interest of client.
- Ability to learn and adapt to new information and technology platforms.
Desired Qualifications
- Experience working with clients, quickly fulfilling their needs, delivering complex solutions, and providing excellent client experience.
- Comfortable operating in a fast‑paced environment with changing responsibilities.
- Detail oriented.
- Commitment to continuous learning and professional growth.
- Demonstrates sound judgment and discretion with sensitive information.
- Strong computer application skills, including Microsoft Word, Excel, PowerPoint, and Salesforce.
- Professional verbal and written communication skills.
Skills
- Account Management
- Client Management
- Customer and Client Focus
- Issue Management
- Oral Communications
- Business Development
- Client Solutions
- Advisory Pipeline Management
- Prioritization
- Administrative Services
- Emotional Intelligence
- Referral Identification
- Written Communications
Minimum Education Requirement
High School Diploma / GED / Secondary School or equivalent.
Shift and Hours
1st shift (United States of America). Hours per week: 37.5.