Registered Nurse - Virtual Primary Care

Teladoc Health; United States; Remote; USD 80,000 - 85,000; Full time

Job summary

A leading healthcare provider is seeking a Nurse Member Advocate to be part of a cross-functional team to deliver 24/7 healthcare. Candidates must possess an active RN license and have at least 5 years of clinical experience. Strong communication and organizational skills are essential for success in this role that aims for high member and client satisfaction.

Benefits

Performance bonus

Comprehensive benefits package

Qualifications

• Must hold an active RN License; compact license preferred.
• Must have 5 years of recent clinical experience.
• Strong clinical knowledge and customer service skills.

Responsibilities

• Coordinate care with the clinical team.
• Manage member health assessments and service connections.
• Ensure compliance with established processes.

Skills

Clinical knowledge

Customer service focus

Written communication skills

Organizational skills

Interpersonal skills

Technology proficiency

Education

Active RN License

5 years clinical experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Overview

Teladoc Health is a global, whole person care company dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up as your most authentic self and be part of something bigger, thriving both personally and professionally. Let’s empower people everywhere to live their healthiest lives.

Update Coming to the Teladoc Health Careers page URL. As part of a system transition on October 11-12, 2025, current job posting links will no longer be accessible. Before October 11, note the Job ID Number for the posting you are interested in. After October 12, visit the Teladoc Health Careers page to search for openings using the Job ID Number or browse other openings.

We are directing you to the original job posting. Please apply directly for this job at the employer’s website.

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Summary of Position

The Nurse Member Advocate is an integral part of a cross-functional clinical team comprised of physicians, nurses, medical assistants, pharmacy technicians and support staff that facilitates the 24/7 delivery of whole person healthcare, ensuring the optimal use of internal and external, diverse health care resources to improve health outcomes. The nurses are responsible for care delivery in all Teladoc service lines focusing on ensuring the highest clinical quality, as well as member and client satisfaction.

Responsibilities

• Works in partnership with clinical team in support of case development and management, care and treatment plans including accurate case documentation, identifying relevant medical data to be collected and providing clear, concise communication to members, internal and external partners.
• Serve as the ongoing coordinator of primary and preventative care, episodic care, expert medical opinion and other service lines
• Obtains a comprehensive health history by leading members through a systematic and dynamic intake assessment to capture all relevant data about their current condition and health history and directs members to most appropriate service line; sets appropriate member expectations for each process
• Resolves prescription issues related to episodic care within established protocols and turn-around times
• Maintains availability within Outlook for scheduling of member visits and all follow ups
• Utilizes the company's proprietary database to help connect members to Teladoc Health and external physicians and completes referrals where appropriate, both internal and external
• Conducts member health coaching and provides treatment decision support service via printed educational materials and videos
• Uses clinical judgment in the review of complex medical issues to ensure accuracy of clinical summaries/reports and care plans
• Provides clinical support and guidance to support staff regarding case related inquiries
• Ensures adherence to established processes and compliance with privacy legislation and regulations with all parties encountered in the service delivery
• Is accountable for meeting service standards for speed of case progression, overall quality, and member satisfaction
• Support additional projects as needed

The time spent on each responsibility is subject to change dependent on business needs.

Qualifications

Required

• Active RN License; compact license preferred
• 5 years of recent clinical experience
• Strong clinical knowledge base
• Quality driven with a focus on flawless customer service
• Excellent written and verbal communication skills
• Outstanding team player & strong interpersonal skills
• Strong organizational skills and the ability to multitask with ease
• Ability to work independently but recognize when escalation is warranted
• Proficiency using technology and software including Microsoft Word, Excel, Outlook
• Ability to work required shift: M - F 11:30 AM - 8 PM CST; Saturday morning rotation

Preferred

• Telephonic/virtual triage experience preferred
• Med-surg background preferred
• Bilingual-Spanish Speaking a plus

Compensation and Benefits

The base salary range for this position is $80,000 - $85,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements). This information is applicable for all full-time positions.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Additional Information

Equal Opportunity Employer: we do not discriminate based on age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.

Privacy notice: Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. We collect personal information to support employment-related activities in compliance with applicable laws, including the California Consumer Privacy Act (CCPA). Details are provided in Teladoc Health's Notice of Privacy Practices for U.S. Employees' Personal Information.

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