Registered Nurse Virtual Care

AdventHealth; Orlando (FL); On-site; USD 44,000 - 73,000; Part time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

PTO Day One

403-B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Orlando is seeking a Part-Time Virtual Care RN to coordinate care, educate clients, and provide protocol-driven interventions within nursing scope. The role includes virtual assessments and collaboration with healthcare providers, with on-site training at 600 Courtland Street.

Candidates should have an Associate degree in Nursing (BSN preferred) and at least 2 years of clinical nursing experience; Florida RN license and BLS required.

Qualifications

• RN with 2+ clinical nursing experience.
• 1+ virtual care monitoring or care experience preferred.
• BSN preferred; must obtain within 2 years if not held.

Responsibilities

• Provides courteous responses and excellent customer service when fielding inquiries from consumers, clinic staff, physicians, colleagues, and leaders.
• Actively works with staff and supervisors to achieve established performance metric standards.
• Maintains knowledge of AdventHealth offerings to properly direct inquiries when outside of service’s scope.
• Demonstrates excellent customer-care skills and provides virtual clinical care within the nursing scope of practice.
• Utilizes critical thinking skills and decisive judgment to provide triage to symptomatic consumers in accordance with scope of practice.
• Elicits questions, concerns, and information from callers to assess symptoms, determine acuity, identify appropriate algorithm/protocol, and develop patient care plans and follow-up.
• Provides professional advice, education, and options based on assessment, established algorithm/protocol, and clinical judgment; escalates interactions to emergency response services when appropriate.
• Provides referrals to healthcare providers and community resources when appropriate; assists with follow-up or appointment scheduling when needed.
• Utilizes proper escalations when issues arise. Adheres to all established workflows, scripting, and department greetings.
• Documents all interactions and consistently updates consumer records in the relevant technology system(s).
• Other duties as assigned.

Skills

Customer service

Attention to detail

Interpersonal communication

English fluency

Typing 45 wpm

MS Office & Adobe

CRM & EHR familiarity

Bilingual English/Spanish

Education

Associate's of Nursing

Bachelor's of Nursing

Tools

CRM systems

EHR software

Telephony systems

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule:

Part time

Day-Weekend (United States of America)

Address:

602 COURTLAND ST

City: ORLANDO

State: Florida

Postal Code: 32804

Job Description:

Shift: Part-Time, Weekdays and Weekends - either every other Sunday or every other Saturday

Schedule: Weekday Evening and Weekends - Three 10 hour shifts between 7am-9:30pm

Work schedules, including shift assignments and hours, are subject to change based on operational needs.

Address:600 Courtland Street Orlando 32804 - The Virtual Care RN role is not a remote position.

Candidates must reside within 50 miles of the Courtland office.

Training and all scheduled shifts will be completed onsite at 600 Courtland Street, Orlando, FL.

Candidates must disclose any current employment and scheduled work hours.

A BSN is preferred but not required at the time of hire. Candidates without a BSN must obtain one within two years of employment.

Responsible for coordinating care, educating clients, and providing protocol-driven interventions within the scope of practice to influence clinical and whole health outcomes. This position involves a collaborative approach to delivering and coordinating healthcare services to a defined population across the continuum. This role includes virtual assessment of healthcare needs, collaboration and coordination with healthcare providers, and development of a care plan with accurate documentation. In addition, this position provides exceptional customer service, anticipates and meets consumer needs, and treats all consumers and colleagues with dignity and respect. Additionally, this role works collaboratively with colleagues to achieve quality and performance standards. Responsibilities for this role include maintaining a working knowledge of service offerings, workflows, and necessary technologies.

• Provides courteous responses and excellent customer service when fielding inquiries from consumers, clinic staff, physicians, colleagues, and leaders.
• Actively works with staff and supervisors to achieve established performance metric standards.
• Maintains knowledge of services and AdventHealth offerings to properly direct inquiries when outside of service’s scope.
• Demonstrates excellent customer-care skills and provides virtual clinical care within the nursing scope of practice.
• Utilizes critical thinking skills and decisive judgment to provide triage to symptomatic consumers in accordance with scope of practice.
• Elicits questions, concerns, and information from callers to assess symptoms, determine acuity, identify appropriate algorithm/protocol, and develop patient care plans and follow-up.
• Provides professional advice, education, and options based on assessment, established algorithm/protocol, and clinical judgment; escalates interactions to emergency response services when appropriate.
• Provides referrals to healthcare providers and community resources when appropriate; assists with follow-up or appointment scheduling when needed.
• Utilizes proper escalations when issues arise. Adheres to all established workflows, scripting, and department greetings.
• Documents all interactions and consistently updates consumer records in the relevant technology system(s).
• Other duties as assigned.

Knowledge, Skills, and Abilities:

• Personal commitment to the mission and values of AdventHealth. [Required]
• Strong attention to detail and ability to take initiative to resolve inquiries and issues [Required]
• Demonstrated personal commitment to promoting and providing excelled customer service [Required]
• Demonstrated interpersonal, customer relations, and communication skills; remains patient while interacting with consumers and colleagues [Required]
• Exhibits desire to continuously learn, improve service delivery, and work in a team environment [Required]
• Ability to listen and document notes simultaneously [Required]
• Maintains high energy and positive attitude [Required]
• Adapts quickly to change and balances multiple priorities in a fast-paced environment [Required]
• Demonstrates regular, consistent and punctual attendance [Required]
• Effective communicator in English, both orally and in writing [Required]
• Ability to type at a speed of 45 words per minute, at minimum [Required]
• Proficiency in Microsoft Suite programs and Adobe [Required]
• Technological aptitude to master additional programs and technologies, including CRM, telephony, electronic health records, and other potential systems [Required]
• Bilingual in English/Spanish [Preferred]

Education:

• Associate's of Nursing [Required]
• Bachelor's of Nursing [Preferred]

Work Experience:

• 2+ Clinical nursing experience [Required]
• 1+ virtual care monitoring or care experience [Preferred]

Licenses and Certifications:

• Registered Nurse (RN) [Required]
• Basic Life Support (BLS) [Required]

Physical Requirements: (Please click the link below to view work requirements)

• Physical Requirements - https://tinyurl.com/msy4mja2

Pay Range:

$31.85 - $52.76

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida's background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.